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    Senior Billing Specialist - España - Acquire BPO

    Acquire BPO
    Acquire BPO España

    hace 2 semanas

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    Descripción

    The Senior Billing Specialist is a critical member of the Product Line's Billing Team whose purpose is to:

    • Execute a 'best in class' billing process for the Product Line leading to positive operational outcomes including minimal WIP and reversals, reduced lockup, increased cashflow and compliance with client SLAs.
    • Contribute positively to a collaborative team culture.
    • Undertake their responsibilities with a continuous improvement mindset.
    • Train the team on the billing processes, and support them in an SME capacity post training.

    This role will also need to process billing requests, as below:

    • Add disbursements to final bill.
    • Check rates are correct consistent with client agreements.
    • Clean up narrations particularly for compliance with eBilling systems.
    • Conduct compliance checks using client SLAs.
    • Develop expertise of the Firm's billing systems and tools through active participation in training and experimentation.
    • Email bills to clients.
    • Email links to pre-bills to billing lawyers.
    • Flag identified write offs with Partner.
    • Follow up with fee-earners for their pre-bills.
    • Gather WIP for pre-bills.
    • Generate a WIP report to identify the matters that can be billed according to SLAs and email highlighted WIP report to lawyers.
    • Learn how to manage complex billing arrangements, queries and escalation issues.
    • Manage reversals.
    • Notify billing lawyers the Billing Team will prepare draft bills on these matters unless they don't want that to happen and what's the reason why.
    • Participate and contribute to Firm projects as required.
    • Release, post, prepare posted bill including uploading e-bills to eBilling systems.
    • Run pre-bills to sense check client and matter type details from matter opening process.
    • Save emails/bills to FileSite.
    • Save pre-bills in FileSite.
    • Set up splits for split bills.
    • Work alongside relevant Practice Manager/s to ensure a culture of collaboration within the Product Line support team.

    Throughout the Month:

    • Generate 'Bills not dispatched' report and monitor for exceptions, escalating as necessary.
    • Managing Chubb appeals process thru Tymetrix (throughout the month).

    A BIT ABOUT YOU

    • Demonstrated billing management experience gained in the legal sector/law firm.
    • Aderant Expert and eBilling experience are nice to have.
    • Analytical and detail oriented.
    • An excellent problem solver with great project management and communication skills.
    • Sound MS Excel skills.
    • Excellent written and oral communication skills.
    • Strong service orientation.
    • Ability to work independently, take initiative, multi-task and set priorities.
    • Ability to establish and maintain productive and respectful working relationships.
    • Demonstrated commitment to innovation and efficiency.
    Your application will include the following questions:

    What's your expected monthly basic salary?

    How many years' experience do you have as a Billing Specialist?

    How much notice are you required to give your current employer?

    Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

    Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at

    Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

    Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at

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