Sr. Manager, Business Processes/customer Experience - Madrid, España - AlignTech

AlignTech

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Join a team that is changing millions of lives.
Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

Reporting to the Director, Special Markets and Group Dental Accounts, EMEA, the Business Manager will be responsible for interdepartmental projects integrating Commercial, Marketing, Operations, Finance, IT and other areas to enhance infrastructure and service to large accounts across EMEA.

Through collaboration with the regional Business Development Managers, the Business Manager will also be responsible for qualitative and quantitative data capture, analysis and action planning to drive commercial performance.

In this role, you will

Project management; lead multiple interdepartmental projects from goalsetting and resource allocation through development and deployment for timely completion of valueadd deliverables.
Gather, synthesize and report weekly on performance of current accounts and progression of new business under development;
Closely track all accounts vs. targets and KPI's
Benchmarking
Impact of marketing actions and next steps (in collaboration with Marketing Manager)
Recruit, coach, and manage a team of Process Analysts and Specialists
Work collaboratively with Business Development Managers, Marketing Manager and key accounts to identify, measure and share bestpractice
Support quarterly Ops Review preparation (data, analysis and materials); liaise with Operations, Finance and Marketing
Refine and create tools and materials to improve processes from business case reviews to contract approvals, new account onboarding, billing and quarterly customer reporting/business reviews.

In this role, you'll need

Master degree preferred or BA diploma with 10+ years related experience (Sales, Sales Ops, Business Development) and/or training or equivalent combination of education and experience including peoplemanagement experience
Strong analytical skills.
Strong interpersonal, listening and persuasive communication skills.
Ability to map and improve business processes.
Focus on results, ROI and commercial growth.
Lean Six Sigma (or similar methodology) certification is a plus.
Ability to work autonomously without constant supervision.
Good knowledge of basic computer operations and Microsoft Office tools.
Fluent English (spoken, written, reading); second language highly valued

Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives.

Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.

Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.

Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.

Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.

As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.

We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

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