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L'Hospitalet de Llobregat

    Spare Parts Support - L'Hospitalet de Llobregat, España - KION Group

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    De jornada completa
    Descripción
    Soporte a las delegaciones para garantizar una adecuada atención comercial con los clientes internos y externos de STILL.
    Desarrollo y mejora continua de tarifas y descuentos a aplicar.

    What we offer:

  • Puesto de trabajo estable, contrato indefinido
  • Entorno de trabajo agradable con un equipo comprometido
  • Retribución según aptitudes
  • Oportunidades de crecimiento profesional respaldadas por un plan de carrera, procesos de revisión personalizados
  • Tasks and Qualifications:

    El Spare Parts Support es responsable de garantizar el soporte a las delegaciones y clientes sobre las siguientes peticiones.

    Business development :


    •Soporte a las peticiones de clientes directos creando y lanzando las ofertas correspondientes.
    •Soporte a las consultas de recambio. 5p (Producto-Precio-Promoción-Plazo-Portafolio).
    •Validación y soporte de campañas.

    Eficiencia:


    •Gestionar las peticiones de los técnicos de las delegaciones y clientes directos.
    •Identificación de las piezas de recambios necesarios.
    •Plazos de entrega.
    •Creación, gestión y control de ofertas.
    •Gestión de reclamaciones.
    •Soporte a la gestión de stock de las furgonetas. Inventarios.
    •Consulta del estado de los pedidos.
    •Gestión de reclamaciones e incidencias.
    •Gestión de pedidos

    Mejora continua:


    •Seguimiento y cumplimento de indicadores operativos:
    •Gestión de casos.
    •Oportunidades. / Hit Rate / EfficiencyRate
    •OTD – On Time Delivery/ Delivery Time
    •Facturación
    •Estado de los pedidos
    •Experiencia en puesto similar.
    •Conocimientos SAP.
    •Conocimientos Microsoft Office.
    •Atención al cliente, interno y externo.
    •Técnicas de ventas.
    •Compromiso, responsabilidad y motivación.
    •Orientación a resultados.
    •Iniciativa generación de negocio.
    •Altos conocimientos técnicos para controlar y dar soporte.
    •Dominar el cotizar una oferta que integre recambios.
    •Ser conocedor de nuestra gama de producto y multimarca para redirigir a nuestros expertos
    •Saberlas técnicas de ventas.
    •Organizado y metódico.


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