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    Desktop Support Specialist - Madrid, España - The Workshop

    The Workshop
    The Workshop Madrid, España

    hace 5 días

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    De jornada completa
    Descripción

    Who we are

    The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

    What we believe

    We understand that great ideas come from great people, and great people thrive when they're trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.

    Our commitment to you

    The Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It's a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.

    Your Mission

    To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

    What you'll do

  • Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
  • Provide timely and consistent support, acknowledging and recording all issues and requests.
  • Handle network and desktop setup for New Employees/Visitors and office moves.
  • Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
  • Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
  • Manage hardware inventory and purchasing requests.
  • Manage printers queues systems.
  • Create documentation for corporate policies and processes.
  • Share knowledge of company corporate tools with the users to ease their day to day work.
  • Support backup and restore policy of users equipment.
  • Optimize and automate repetitive tasks.
  • Work on project roll-outs and report their progress.
  • Minimum experience with datacenter racking/patching.

    • What you'll bring

  • Minimum 1 year experience in a Desktop Support onsite role or 2 years on a similar position like Service Desk.
  • English language required (C1).
  • Spanish language not required but preferred.
  • Basic hardware/software troubleshoting skills
  • Familiar with onboarding and offboarding process for new hires and leavers.
  • Experience managing Active Directory (account creations, security groups management).
  • Good knowledge of Windows Operating System, basic knowledge of MacOS and linux OS not required.
  • Experience with Lenovo/Apple hardware.
  • Basic understanding of network concepts (TCP/IP, DNS, DHCP).
  • Printers, scanners, copiers and audio/visual equipment (cisco/webex)
  • Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office , MacOS and Linux.
  • Strong skills managing Active Directory (Users, contacts, permissions, groups...)
  • Experience with management systems SCCM/MDT and MDM (XenMobile, Airwatch, MobileIron)
  • Security Services - Trend Micro/EPO/WSUS/Secunia/VPN
  • Ability to work well under pressure.
  • A strong sense of responsibility and initiative and an ability to complete tasks accurately.
  • Ability to work in a team environment and independently.
  • Expected to be familiar with all corporate processes and policies.
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
  • Work on a Rota basis.
  • Some physical lifting required (occasional lifting of heavy equipment such as: monitors, switches ).

    • What's in it for you

  • Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech.
  • Flexible working hours.
  • Contemporary and accessible office environments with a range of workplace perks
  • Six weeks' paid leave for every four years of service.
  • Being part of a team with a forward-looking, international mindset and agile working practices.
  • A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages).
  • Wellbeing programmes, learning and personal growth opportunities.
  • A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons.
  • Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing.
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