- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthrough and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customer.
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
- Experience working with Zohodesk or other support/service software
- Proficiency in both verbal and written Portuguese is mandatory.
- Our team grew 3x
- We raised $30 million in funding from Summit Partners
- We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
- We are a remote-first organization and accept work from home as the norm.
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product (NPS in the 70s, Customer reviews here )
- Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
- We are a freemium product, so marketing leads the charge on customer acquisition.
-
IT support specialist
hace 5 horas
Destinus Madrid, EspañaAt Destinus, we're pioneering the future of autonomous flight systems, blending cutting-edge innovations in airframes, turbojet engines, flight software, and AI to redefine aerospace as we know it. Our mission spans from subsonic to hypersonic speeds, with applications across civ ...
-
It Support Specialist
hace 1 semana
Destinus Sa Madrid, EspañaAt Destinus, we're pioneering the future of autonomous flight systems, blending cutting-edge innovations in airframes, turbojet engines, flight software, and AI to redefine aerospace as we know it. Our mission spans from subsonic to hypersonic speeds, with applications across civ ...
-
It Support Specialist
hace 21 horas
Destinus Sa Madrid, EspañaAt Destinus, we're pioneering the future of autonomous flight systems, blending cutting-edge innovations in airframes, turbojet engines, flight software, and AI to redefine aerospace as we know it. Our mission spans from subsonic to hypersonic speeds, with applications across civ ...
-
IT support specialist
hace 1 día
Destinus SA Comunidad de Madrid, EspañaAt Destinus, we're pioneering the future of autonomous flight systems, blending cutting-edge innovations in airframes, turbojet engines, flight software, and AI to redefine aerospace as we know it. Our mission spans from subsonic to hypersonic speeds, with applications across civ ...
-
IT support specialist
hace 6 días
Destinus Madrid, España CDIAt Destinus, we're pioneering the future of autonomous flight systems, blending cutting-edge innovations in airframes, turbojet engines, flight software, and AI to redefine aerospace as we know it. Our mission spans from subsonic to hypersonic speeds, with applications across civ ...
-
Customer Support Specialist
hace 5 horas
Bitfinex Madrid, EspañaHow We Work · We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. · Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform poss ...
-
Sales Support Specialist
hace 2 días
ABB Schweiz AG Comunidad de Madrid, EspañaSales Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: ...
-
Technical Support Specialist
hace 6 días
Honeywell International Inc. Madrid, EspañaTechnical Support Specialist · Technical Support Specialist (Hardware + Software) – Trend Controls Spain · Responsibilities: · Be our Spanish software and hardware expert in Connected products & Software – for commercial buildings. · Typically products to support: · BACnet c ...
-
Operational Support Specialist
hace 1 semana
Sdi Digital Group Madrid, EspañaThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. · At Adyen, everything we do is engineered for ambition. For our teams, we create an ...
-
Operational Support Specialist
hace 1 semana
SDi Digital Group Comunidad de Madrid, EspañaThis is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. · At Adyen, everything we do is engineered for ambition. · For our teams, we cr ...
-
Production Support Specialist
hace 5 horas
Netflix Madrid, EspañaCome play a pivotal role in Netflix's quest to transform the way a studio empowers and accelerates production workflows. This is an exciting opportunity for anyone that is passionate about production and post workflows and ready to take the filmmaking process to the next level. ...
-
Administrative Support Specialist
hace 1 día
Radisson Hotel Group, Madrid Office Madrid, España De jornada completaRadisson Hotel Group · is one of the world's largest hotel groups with ten distinctive hotel brands, · and more than 1,100 hotels in operation and under development in 95+ countries. · The Group's overarching brand promise is Every Moment Matters with a signature · Yes I Can serv ...
-
Technical Support Specialist
hace 1 día
Honeywell International Inc. Madrid, EspañaTechnical Support Specialist Technical Support Specialist (Hardware + Software) – Trend Controls Spain · Responsibilities: Be our Spanish software and hardware expert in Connected products & Software – for commercial buildings. · Typically products to support: · BACnet controller ...
-
Sales Support Specialist
hace 21 horas
Abb Schweiz Ag Madrid, EspañaSales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gen ...
-
Senior IT Support Specialists
hace 5 días
All European Careers, S.L. Madrid, EspañaWe're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicul ...
-
Operational Support Specialist
hace 5 días
Adyen Madrid, EspañaAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create an environment ...
-
Customer Support Specialist
hace 1 día
Bitfinex Madrid, EspañaHow We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible f ...
-
Operational Support Specialist
hace 5 días
Adyen Madrid, EspañaThis is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we creat ...
-
Operational Support Specialist
hace 3 días
Adyen Madrid, EspañaAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create an environment ...
-
Specialist Technical Support
hace 6 días
Knewin Comunidad de Madrid, EspañaJOB DESCRIPTION: · About Abbott · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work Tha ...
Product Support Specialist - España - PriceLabs
Descripción
About the Role:
In the Product Support Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.
The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit.
Key responsibilities:
About You:
Must have:
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.Tip: Avoid using AI-generated responses. We want to hear from you
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
Our customer base grew 10x since 2019 and in 2022:
We continue to grow exponentially backed by a strong team to take us to the next level.
Why join PriceLabs?
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
#J-18808-Ljbffr