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    Customer Support Specialist - Valencia, España - Personalbüro U. Herrmann

    Personalbüro U. Herrmann
    Personalbüro U. Herrmann Valencia, España

    Encontrado en: beBee S2 ES - hace 5 días

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    De jornada completa
    Descripción

    DUTIES AND RESPONSIBILITIES:

    • Provide excellent customer support through different communication platforms such as phone, email, chat & social media
    • Display outstanding soft skills including listening, empathy and professional communication
    • Adjust your communication style appropriately for each customers interactions
    • Efficiently guide customers through their questions and see that the best solutions are offered to their problems
    • Provide customers with the best positive experience possible
    • Understand and address quickly customer needs
    • Address internally any relevant issues for improvement purposes and/or for further processes development
    • Your performance reflects a strong drive for utmost customer satisfaction, quality and productivity
    • You power customer satisfaction and retention through impactful customer experience

    REQUIREMENTS:

    • Native/fluent in German or Dutch, both oral and written. Fluent in English
    • Bachelor's degree in relevant field is required
    • Previous experience in a similar role within a contact centre (BPO) environment is preferred
    • Excellent communication professional presentation skills with the ability to provide active listening and display empathy
    • Ability to work well on your own as well as part of a team
    • Agile personality with the capacity to thrive in a dynamic work environment
    • Tech savvy with full working proficiency with Google Suite, MS Office and CRM tools
    • Bring value to the business with a unique personality and expertise.

    BENEFITS:

    • Excellent remuneration package based on experience, skills and performance
    • Be part of a dynamic and creative team with positive and friendly atmosphere
    • Breakfast and lunch offered onsite
    • Relocation and administrative support
    • Possibility to opt for fulltime or parttime
    • Guidance and tools to reach your full potential.
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