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    IT Helpdesk Support Engineer - Barcelona, España - Axel Johnson International

    Axel Johnson International
    Axel Johnson International Barcelona, España

    hace 1 semana

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    De jornada completa
    Descripción

    Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmosphere

    Position Details:

  • Title: IT Helpdesk Support Engineer
  • Location: A charming office in central Barcelona, Spain, with 30% remote flexibility
  • Employment Type: Full-time, permanent contract with a harmonious Monday-to-Friday schedule
  • Salary: Competitive package from €26,000 annually before tax

    About us:

    Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Our IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group's success.

    Your Mission :

    You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.

    Your Responsibilities:

  • Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
  • Efficiently categorize and address incoming incidents and requests.
  • Own your ticket queue with proactive follow-ups and process enhancements.
  • Enhance your troubleshooting skills, offer user training, and escalate complex cases.
  • Develop guides and documentation for teams and users.
  • Deliver exceptional customer service, communicating effectively in both English and Italian.What You Bring to the Table:
  • Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).
  • Solid understanding of IT's role in a corporate landscape.
  • Fluency in English and Italian (C1 level).
  • Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.Bonus Points for:
  • Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.
  • Multilingual capabilities.What We Offer:
  • A 40-hour workweek, Monday to Friday, with a 6-month probation period.
  • A generous holiday package.
  • A negotiable start date.
  • A rewarding salary reflecting your expertise and potential.
  • A dynamic, innovative workplace that prioritizes learning and career growth.
  • A modern office in central Barcelona with the option to work remotely part of the time.
  • An office stocked with fruits, snacks, and beverages.
  • Opportunities for occasional travel.Recruitment Process:
  • A questionnaire to know more about your application.
  • An in-depth interview with your future manager.
  • A second discussion with the extended leadership team.
  • A final proposal detailing your new adventure with us.Take the Next Step:

    If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you Let's initiate a dialogue about your potential journey with us

    We are excited about the possibility of you joining our dynamic team

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