- Provide technical support and troubleshooting in customer site working very close with the local Field Service Engineers in Center region.
- Perform instrumentation verification assay runs and dilution qualification tests on the Phadia instrumentation range.
- Deliver Basic, Advanced and Refresher training courses to end-users on our range of instrumentation at the customer laboratory
- Provide support for reagent and system based customer complaints, through remote support and customer visits as required in a timely and professional manner.
- Deliver training on assay methods.
- Complete service reports in CRM and ensure they are completed both fully and accurately and returned to the customer in a timely manner.
- Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems.
- Work closely with the rest of field service engineers, sales and marketing organizations to qualify and fully understand our customers' needs.
- Liaise with local colleagues to resolve technical issues.
- Contribute to the development of training material, support literature and technical guidance for external and internal customers.
- Maintain the required level of product knowledge on instruments and assays to enable our customers to be successful and share that expertise with internal and external customers.
- At all times, ensure that quality and regulatory requirements and company policies are adhered to.
- Participate in South Europe Application Specialist forums and meetings.
- Maintain an awareness of both ISO9001 & ISO13485 and their role within the quality management system.
- Work diligently towards achieving goals and delighting our customers.
- Participate in continuous improvements initiatives.
- At all times, strive to live up to the 4i values of Thermo Fisher Scientific.
- Bioengineering degree, Science subjects or related field
- Previous experience of 2 years in clinical specialists service or clinical laboratory field
- Ability and willingness to travel, mainly in Center region
- Knowledge of IT tools (Office, Outlook etc ..) and network connection
- Driving license
- Energetic, self-motivated and a great teammate, with a positive attitude to problem solving
- Ability to work within a fast-paced environment
- Customer oriented mentality
- Excellent communication (oral and written) and interpersonal skills
- Focus on priorities
- Organized, able to multi-task and proactivity
- Good English knowledge oral and written
- Knowledge of Portuguese (valuable)
- Residence in Madrid area
-
Scientist Iii, Field Applications
hace 5 días
Thermo Fisher Scientific Madrid, España**Title of position**:Field Application Specialist · **Group/Division**: Specialty Diagnostics Group/ImmunoDiagnostics Division/Service · **This position reports to**:Application Support Manager, Southern Europe · **Number of direct reports**:0 · **Location**:Madrid Area · **Posi ...
-
Field Application Engineer Iberia
hace 6 días
Delta Electronics Madrid, EspañaCompany Description · Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA ...
-
Technology Field Applications Engineer
hace 6 días
Arrow Electronics, Inc. Alcobendas, EspañaPosition: · Technology Field Applications Engineer · **Job Description**: · We are looking for a Field Application Engineer Analog Specialist who will join our team responsible for Iberia and work with our clients and vendors in this region from one of the locations: Spain and Po ...
-
Technology Field Applications Engineer
hace 1 semana
Arrow Electronics, Inc. Alcobendas, España**Position**: · Technology Field Applications Engineer · We are looking for a Field Application Engineer Analog Specialist who will join our team responsible for Iberia and work with our clients and vendors in this region from one of the locations: Spain and Portugal. On daily ba ...
-
Field Application Engineer Analog
hace 3 días
Arrow Electronics, Inc. Alcobendas, España**Position**: · Field Application Engineer Analog · We are looking for a Field Application Engineer Analog Specialist who will join our team responsible for Iberia and work with our clients and vendors in this region from one of the locations: Spain and Portugal. On daily basis y ...
-
Field Applications Specialist
hace 4 días
Oxford Nanopore Technologies Ltd. EspañaOxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe. · Oxford Nanopore employs from multiple subject areas including nanopore scienc ...
-
MICROBIOLOGY FIELD APPLICATION
hace 1 semana
bioMérieux Madrid, EspañaA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries ...
-
Field Applications Engineer
hace 2 días
Sdi Digital Group Madrid, EspañaField Application Engineer Semiconductor IP & AI I am recruiting for a Field Applications Engineer in Semiconductor IP and AI. My client is seeking to expand their team and you can help take them to success in Europe As Field Applications Engineer you will be the technical point ...
-
Field Applications Specialist
hace 6 días
Oxford Nanopore Technologies Ltd. EspañaOxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe. · Oxford Nanopore employs from multiple subject areas including nanopore scienc ...
-
Microbiology Field Application Specialist
hace 2 días
Sociedad Española De Microbiología Madrid, EspañaMicrobiology Field Application SpecialistAs Field Application Specialist based in Madrid, and reporting to the Field Application Specialist Area Manager, you will provide effective and efficient technical support, customer training, troubleshooting and consultation to internal an ...
-
Traction Field Application Engineer
hace 1 día
ABB Schweiz AG Madrid, EspañaTraction Field Application Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all ...
-
Traction Field Application Engineer
hace 4 días
ABB Madrid, España OTHERTraction Field Application Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across al ...
-
Ip&e Technology Field Application Engineer
hace 1 semana
Arrow Electronics, Inc. Alcobendas, España**Position**: · IP&E Technology Field Application Engineer · As**Arrow Global Components**(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to o ...
-
Iberia Industry Field Application Specialist
hace 5 días
bioMerieux SA Career Site - MULTI-LINGUAL Madrid, EspañaA world leader in the field of in vitro diagnostics for 60 years, bioMérieux provides diagnostic solutions intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety. · ...
-
IP&E Technology Field Application Engineer
hace 6 días
Arrow Electronics, Inc. Madrid, EspañaPosition: · IP&E Technology Field Application Engineer · Job Description: · AsArrow Global Components(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic comp ...
-
Biomérieux Sa Madrid, EspañaA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries ...
-
bioMerieux SA Career Site - MULTI-LINGUAL Madrid, EspañaA family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries ...
-
IP&E Technology Field Application Engineer
hace 4 días
Arrow Electronics Madrid, España De jornada completaDescription · : As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Most people l ...
-
Consultor/a Sap
hace 4 días
Getronics EspañaGetronics está buscando** **un/a **Consultor/a SAP** para que se una a nuestro equipo y trabaje en un importante cliente del sector de la construcción. · **¿EN QUÉ CONSISTE EL PROYECTO?** · Serás responsable de la toma de requisitos, análisis, configuración, desarrollo y soporte ...
-
UNIVERSIDAD POLITECNICA DE MADRID Madrid, EspañaFunción: Desarrollo e implementación de modelos generativos profundos. Development and implementation of Deep Generative Models. // Implementación de arquitecturas generativas federadas. Implementation of federated generative models. · - Empresa: UNIVERSIDAD POLITECNICA DE MADRID ...
Scientist III, Field Applications - Madrid, España - Thermo Fisher Scientific
Descripción
The candidate, part of the South Europe Service organization, provides and ensures customer satisfaction, as primary contact, for specialist, application and related troubleshooting diagnosis and general support on specialized system. Conduct on-site installation assays, technical support and troubleshooting, installation training and CRM reporting.
Essential Job Functions and Accountabilities
Internal Networking/Key relationships
Internal: Field Service, Sales, Tender and Marketing teams
External: National support centers
Education and Professional Experience Qualifications
Skills & Capabilities Professional Experience Qualifications
This job description does not describe all the duties, tasks and responsibilities that need to be performed in the function. Any other job related instructions, duties, tasks or responsibilities that are requested by the team leader or manager are required to follow.
At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.