- As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.
- You work in a multinational Customer Care Team responsible for all DACH clients where collaboration, communication and teamwork is key to solve our clients requests.
- You provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing and payments. You escalate the performance related questions internally, to the Account Strategy team.
- You have interest in learning and solving technical issues to help clients running a desired advertising campaign.
- You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
- You provide an excellent operational service to our clients by applying SLAs and demonstrate prioritization skills.
- You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day to day.
- Fluency in English and German is a must
- Client centricity - ability to understand customers' need and provide the best solution.
- Strong attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Capacity to explain things simply and demonstrate value to clients
- At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
- Ability to work and deliver strong results in a dynamic environment
- Strong technological knowledge, with a passion for technical reading and writing
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Customer Care Specialist
hace 3 días
Criteo Barcelona, EspañaWhat You'll Do:As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.You work in a multinational Customer Care Team responsible for all DACH clients where collaboration, com ...
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Customer Care Specialist
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Criteo Barcelona, España De jornada completaWhat You'll Do: · As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat. · You work in a multinational Customer Care Team responsible for all DACH clients where collaboratio ...
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Teleperformance Spain Barcelona, España De jornada completaTeleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on beha ...
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German Customer Care and Sales Specialist
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Customer Care Specialist - Barcelona, España - Criteo
Descripción
What You'll Do:
Who You Are: