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    Customer Care Specialist - Barcelona, España - Criteo

    Criteo
    Criteo Barcelona, España

    hace 3 días

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    Descripción

    What You'll Do:

    As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.

    You work in a multinational Customer Care Team responsible for all DACH clients where collaboration, communication and teamwork is key to solve our clients requests.

    You provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing and payments.

    You escalate the performance related questions internally, to the Account Strategy team.
    You have interest in learning and solving technical issues to help clients running a desired advertising campaign.
    You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
    You provide an excellent operational service to our clients by applying SLAs and demonstrate prioritization skills.

    You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day to day.


    Who You Are:


    Fluency in English and German is a mustClient centricity - ability to understand customers' need and provide the best solution.

    Strong attention to detailAbility to multi-task, prioritize, and manage time effectivelyCapacity to explain things simply and demonstrate value to clientsAt ease to work on different platforms and tools (Excel/Salesforce/internal platforms)Ability to work and deliver strong results in a dynamic environmentStrong technological knowledge, with a passion for technical reading and writing
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