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Barcelona
Sander Johannes  Opheim

Sander Johannes Opheim

Customer Support Analyst

Atención al Cliente / Soporte

Barcelona, Barcelona

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Acerca de Sander Johannes Opheim:

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled
support. Proficient in customer service best practices and related options.

Experiencia

  • Customer Service Representative
    Rubiko
    06/2022 - Present, Barcelona                                                                                                                                                Worked within applicable standards, policies and
    regulatory guidelines to promote safe service environment. Helped large volume of customers every day with positive
    attitude and focus on customer satisfaction. Entered customer information into customized computer
    system with internal CRM to document and organize client
    records. Communicated with clients regarding account services, statements, and balances. Educated customers on company systems, form
    completion and access to services. Resolved over 100 customer issues per shift by
    researching and exploring answers, implementing
    solutions and escalating unresolved problems to upper
    management. Norwegian Translator and Customer
    Support Representative
     
  • Pierce
    11/2021 - 10/2022, Barcelona 

Monitored company inventory to keep stock levels and
databases updated.
Increased customer satisfaction by resolving issues. Handled 210 tickets per day to address customer inquiries
and concerns.                                                                                                                                                                          Demonstrated respect, friendliness and willingness to help
wherever needed.                                                                                                                                                                                Translated product descriptions and other content across
the Pierce websites from English to Norwegian.                                                                                                                            Worked with set priorities and helped to keep the rapidly
expanding Pierce product catalog up to date. 

  • Customer Care Advisor
    Majorel
    02/2021 - 11/2022, Barcelona
    Resolved concerns with products or services to help with
    customer retention. Maintained and managed customer files and databases. Helped large volume of customers every day with positive
    attitude and focus on customer satisfaction. Responded to customer requests, offering excellent
    support and tailored recommendations to address needs.

Educación

EDUCATION
Universidad Autónoma de Barcelona
Modern Languages & Islamic Studies

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