Sander Johannes Opheim

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled
support. Proficient in customer service best practices and related options.

• Customer Service Representative
  Rubiko
  06/2022 - Present, Barcelona                                                                                                                                                Worked within applicable standards, policies and
  regulatory guidelines to promote safe service environment. Helped large volume of customers every day with positive
  attitude and focus on customer satisfaction. Entered customer information into customized computer
  system with internal CRM to document and organize client
  records. Communicated with clients regarding account services, statements, and balances. Educated customers on company systems, form
  completion and access to services. Resolved over 100 customer issues per shift by
  researching and exploring answers, implementing
  solutions and escalating unresolved problems to upper
  management. Norwegian Translator and Customer
  Support Representative
   
• Pierce
  11/2021 - 10/2022, Barcelona 

Monitored company inventory to keep stock levels and
databases updated.
Increased customer satisfaction by resolving issues. Handled 210 tickets per day to address customer inquiries
and concerns.                                                                                                                                                                          Demonstrated respect, friendliness and willingness to help
wherever needed.                                                                                                                                                                                Translated product descriptions and other content across
the Pierce websites from English to Norwegian.                                                                                                                            Worked with set priorities and helped to keep the rapidly
expanding Pierce product catalog up to date. 

• Customer Care Advisor
  Majorel
  02/2021 - 11/2022, Barcelona
  Resolved concerns with products or services to help with
  customer retention. Maintained and managed customer files and databases. Helped large volume of customers every day with positive
  attitude and focus on customer satisfaction. Responded to customer requests, offering excellent
  support and tailored recommendations to address needs.

EDUCATION
Universidad Autónoma de Barcelona
Modern Languages & Islamic Studies