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    Consultant Customer Success Management - Madrid, España - Gfk Growth From Knowledge

    Gfk Growth From Knowledge
    Gfk Growth From Knowledge Madrid, España

    hace 2 días

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    Descripción
    Consultant Customer Success Management page is loaded Consultant Customer Success Management Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id R Country
    SpainJob Family
    Customer Success ManagementWe show the world what people want. Join GfK and help us shape tomorrow.

    As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior .

    We work to enable manufacturers and retailers better understand what consumers really want.

    Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

    We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI.

    If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

    Job Description

    The Customer Success team at GfK Madrid composed of now 11 people is now looking for a new member to help provide the best insights to a wide range of clients.

    Do you enjoy digging into numbers, detecting opportunities, talking to clients and working with digital platforms? Then this job would be a great fit to you
    Responsibilities Onboard clients on gfknewron platform. During customer on-boarding, making sure the integration process is smooth and fast time-to-value is realized by customer.
    Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to clientDrive gfknewron usage with senior stakeholders in the client organization. Ensures effective and efficient client training and onboarding of new customers.

    Develop fact-based answers to complex key business questionsIdentify leads for cross sell and upsell opportunities with the clientCollect and provide feedback to product teams on functionality, features etc.

    of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experienceCollaborate with account management at the pre-sales and renewal stages.

    Collaborate with other business unit teams to identify opportunities for strategic assignmentsValidate / conduct QC to guarantee GfK seal of qualityAct as strategic partners to our local, regional (and global) clients.

    Deliver presentation with analysis to ensure GfK value proposition.
    Bridge gap between customer and operations for product, project and services delivery and issues resolution.
    Explore new Opportunity (Pipeline) to grow the revenue portfolio.
    Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goalsEngage with customers in emails/calls for regular follow-ups in order to retain their revenue at the end to every contract term/year.

    Understands and works with the whole portfolio of POS-related data with key clients (gfknewron market, including the understanding for predict and/or consumer) and is the central point of contactElaborates use cases with clients that shows the value of GfK data and their outcome for the clientsQualifications Typically, 2-5 years work experience in consulting, market research, product management of durables or equivalent business unitsStorytelling ability and presentation skills, client-centric approach.

    Fluent in English.
    Bachelor's degreeGood organizer with the ability to prioritize and multi-task. Ability to work under pressure of deadlines and targets.
    Thorough with a strong attention to detail.
    Our Benefits An adventure of challenges and the opportunity to further develop your talents and build your career.

    A salary package that includes 14th month, meal vouchers and/or transportation allowance and/or health insuranceA young and dynamic team built on passion, relevance, trust and smart solutions.

    At GfK we work with a flexible working approach, including dividing our time between office & remote working.
    Flexible working hours from 8-9 a.m. to p.m. and intensive working hours on Fridays and during the summer months.
    We are an ethical and honest company that is wholly committed to its clients and employees.

    We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

    We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

    We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

    Learn more about how we are driving diversity and inclusion in everything we do on:

    At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

    We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
    Can there be a better place to take center stage in the digital revolution? We are excited to get to know you

    About Us GfK is the unparalleled, always-on, AI-powered intelligence platform and consulting service for the consumer products industry, globally.

    We deliver Growth from Knowledge
    #J-18808-Ljbffr
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