Customer Success Manager - Madrid, España - Deepki

Deepki

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Locations:

Madrid, ES, Onsite/Remote
Job Term:
Full-Time
Company Website:

Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability.

To achieve this transition towards sustainability, Deepki helps realign stakeholders' interests to build efficient strategies and transform real estate into a positive force for the planet.

Deepki is the only company offering a fully populated ESG data intelligence platform combined with expert advisory services. The company's end-to-end solutions leverage data to improve ESG performance and enhance the value of real estate assets.

Key figures:

400M+ of sqm monitored
39+ countries where we operate
180k+ teqCO2 savings detected
250+ references across the world

Deepki's moto:
"We say what we do & we do what we say"

What we're looking for:
We are looking to grow our teams with talents that share our energy and motivation to accelerate the environmental transition at an international scale

Our profiles are a mix of different backgrounds and experiences, all of whom work together in order to ensure the best possible user experience.

To match Deepki's mindset, it is important to be open and curious, with good listening skills. Joining Deepki means becoming a team player, and giving a purpose to your work by trying to save the world every day ;)

Deepki:
#ImpactForward

In a context of strong growth, we are looking for a "Customer Success Manager" to strengthen our team.

You will be responsible for supporting our B2B customers in the use of our solution in order to ensure the best possible user experience.

MISSIONS :

Within this Scale-up, the Customer Success Manager Deepki will take charge of, manage and support our customers in the deployment of SaaS software.

Ensure the retention and satisfaction of the customers in your portfolio:

Project management during the initial implementation phase of the customer platform
Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)

Providing expertise as an energy consultant:

Supporting internal operational excellence projects for the team:

Improving internal processes and the level of services provided by the team
Capitalize on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team.

ESSENTIAL SKILLS AND COMPETENCES:

Project management
Quality and methodology
Communication and teaching skills
Sense of customer contact, ideally B2B

NICE TO HAVE SKILLS:

Interest in data and/or tech topics
Interest in ESG issues

WHAT DEEPKI CAN OFFER YOU:

A technical position within a promising sector
An activity within a dynamic and international team
A dynamic and passionate ecosystem where everyone's initiatives have their place
Our

DNA:
"Data, Analytics, Energy"