- Asistir a nuestros clientes en el contacto con nuestras tiendas en España y Portugal, y orientarles para ofrecerles una experiencia de calidad (información de horarios de tienda, términos y condiciones de venta y devolución, etc.)
- Contactar con clientes por teléfono o email en ocasiones especiales, como animaciones de Retail, cumpleaños, etc.
- Colaborar con los/las compañeros/as de las tiendas para facilitar la comunicación con los clientes: concertar citas con vendedores específicos, transmitir mensajes, etc.
- Ser una persona proactiva en cualquier proceso para mejorar la experiencia del cliente dentro del perímetro de acción de esta posición (propuestas de omnicanalidad, gestión de citas, etc)
- Facilidad relacional
- Cuidado al detalle
- Proactividad
- Excelentes habilidades orales y escritas en español, inglés, y catalán o portugués.
- Muy buena gestión del estrés y un agudo sentido de las prioridades.
- Agilidad con las herramientas ofimáticas.
- Alto nivel de portugués.
- Inglés alto.
- Experiencia en el puesto vacante.
- Experiencia en Retail
- Contrato indefinido directamente por empresa.
- Jornada completa por definir, de lunes a sábado.
- Salario 27-30K, según experiencia.
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Client Advisor Portugal - Barcelona, España - Manpower España
Descripción
Client A¿Estás buscando un nuevo proyecto profesional? ¿Te gustaría trabajar de forma estable en una importante empresa de retail situada en Barcelonja?Desde Manpower seleccionamos un/a/x Client Advisor para una importante marca de alto standing.
La misión principal de esta posición es dar apoyo a las tiendas de la Filial en la atención telefónica y por correo electrónico a nuestros clientes, siendo un enlace entre unos y otros, garantizando un excelente servicio al cliente por este canal.
Perfil requerido
Se requiere:
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