- Support CS Digital products including Help Centre, Telephony platform, ChatBot and other AI technologies, Customer Service CRM
- Manage and execute change requests across multiple systems
- Support existing applications liaising with internal IT teams and external vendors
- Handle all basic administrative functions including user account maintenance, company reports, workflows management and other routine tasks
- Troubleshoot issues and support internal end users
- Identify opportunities to enhance system functionalities
- Previous experience supporting systems as IT or admin user
- Experience of working on major consumer interfacing websites/applications is an advantage
- Experience of working within Customer Care is an advantage
- Proactive and logical approach to decision making and a real passion for problem solving
- Ability to work within a team as well as on an individual level
- Excellent listening, analysis, written and verbal communication skills
- Passionate about digital products and online solutions
- Self-starter and highly motivated to achieve organisational goals
- Experience of working in an agile, fast-paced consumer centric ecommerce environment
- Excellent time management and organisational skills
-
Jakala-corporate Support Analyst
hace 5 días
IAB Spain Madrid, EspañaEn JAKALA IBERIA seguimos creciendo · En JAKALA IBERIA no paramos de crecer. Cada semana contamos con nuevas oportunidades que cubrir y, en esta ocasión, buscamos un Corporate Support Analyst para dar soporte en recepción y al equipo de Corporate en tareas administrativas. · Con ...
-
Application Support Analyst
hace 4 días
Ingersoll Rand Coslada, EspañaLocation: Coslada, M, ES, Req ID: 4524**Posición Objetivo** · Buscamos un/una Analista de soporte de aplicaciones para nuestro departamento de Gestión de productos. Ubicada en nuestro centro de trabajo en Coslada, la persona seleccionada supervisará la instalación y el mantenimie ...
-
Application Support Analyst
hace 1 día
Ingersoll Rand Coslada, España**Posición Objetivo** · Buscamos un/una Analista de soporte de aplicaciones para nuestro departamento de Gestión de productos. Ubicada en nuestro centro de trabajo en Coslada, la persona seleccionada supervisará la instalación y el mantenimiento de aplicaciones de software IoT (i ...
-
IT Support Analyst
hace 2 días
Ashurst LLP Madrid, España**About Ashurst** · Ashurst is a leading international law firm advising companies, financial institutions and public bodies on all matters related to business law. The firm currently has 30 offices in 20 countries and regions, with more than 400 partners and 1,600 lawyers. · **T ...
-
IT Support Analyst
hace 1 semana
Menzies Aviation Madrid, España**Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 cont ...
-
Departamento It/ Support Analyst
hace 1 semana
Adecco San Fernando de Henares, EspañaDepartamento IT/ Support Analyst · ¿Tienes experiência realizando soporte técnico/a en empresas? ¿Tienes nível de inglés alto? No pierdas esta oportunidad · Empresa ubicada en san fernando de Henares · Salario: 2.178,06 €/bruto mensual + tickets restaurant (7€/día) + home office ...
-
Technical Support Analyst
hace 1 día
Cendyn Madrid, EspañaJob Purpose: · This role is a bilingual position (Spanish/English) and is crucial to high customer satisfaction among Cendyn clients. The Analyst works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. · Our Support s ...
-
Support Backlog Analyst
hace 4 días
Celonis SE Madrid, España-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. · **The Team**: · ...
-
Junior IT Support Analyst
hace 4 días
Arup Madrid, España**About Arup** · Arup is an independent company of engineers, architects, designers, consultants, and technical specialists offering a wide range of professional services. · It is the creative force behind some of the most important and innovative projects in today's-built enviro ...
-
Business Support Analyst
hace 2 días
Merz Therapeutics - Europe Madrid, España**YOUR CONTRIBUTION** · - Developing the strategy for business intelligence and data quality in close collaboration with other functions · - Creating reports and visualisations to communicate complex data insights clearly and concisely · - Developing dashboards and KPIS and prese ...
-
Technical Analyst 1-support
hace 1 semana
Oracle Madrid, EspañaTechnical Analyst 1-Support-22000D71 · **Applicants are required to read, write, and speak the following languages***: English, Spanish · **Preferred Qualifications** · This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected ...
-
Project Analyst and Kyc Support in Securities
hace 2 días
Société Générale Madrid, España**Responsibilities**: · The VIE would have the following tasks: · - Firstly, the VIE will be trained on the settlement area functions to get the relevant knowledge of how the post-trading works. This means to be in charge of: · - Dealing with clients and their operations. · - Res ...
-
Customer Service Analyst 2-support
hace 4 días
Oracle Madrid, EspañaCustomer Service Analyst 2-Support-22000FKS · **Applicants are required to read, write, and speak the following languages***: English · **Preferred Qualifications** · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle ...
-
BI Support Analyst, Tech, Emea
hace 2 días
IQVIA Madrid, EspañaJob Overview · Provides high quality and timely delivery and requests or incidents support for Client ongoing services. Assignments typically require basic analysis and problem solving with an emphasis on meeting IQVIA services/delivery commitments to clients. Contributes to meet ...
-
BI Support Analyst, Tech, Emea
hace 2 días
Novasyte Madrid, EspañaJob Overview · Provides high quality and timely delivery and requests or incidents support for Client ongoing services. Assignments typically require basic analysis and problem solving with an emphasis on meeting IQVIA services/delivery commitments to clients. Contributes to meet ...
-
Distribution Support Analyst
hace 2 semanas
Crédit Agricole Sa Madrid, EspañaMots clés (ex : ingénieur commercial Paris) · Types de métiers Crédit Agricole S.A. - Financement et Investissement · Types de métier complémentairesTypes de métiers Crédit Agricole S.A. - Analyse financière et économique · Types de métiers Crédit Agricole S.A. - Finances / Comp ...
-
Distribution Support Analyst
hace 5 días
Crédit Agricole SA Madrid, EspañaMots clés (ex : ingénieur commercial Paris) · Types de métiers Crédit Agricole S.A. - Financement et Investissement · Types de métier complémentaires · Types de métiers Crédit Agricole S.A. - Analyse financière et économique · Types de métiers Crédit Agricole S.A. - Finances ...
-
IT Support Analyst
hace 1 semana
Menzies Aviation Madrid, España De jornada completaOverview · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 contine ...
-
Data Business Support Analyst
hace 1 día
Santander Boadilla del Monte, EspañaData Business Support Analyst - SCF Global Services · Country: Spain · **WHAT YOU WILL BE DOING** · **Santander Consumer Finance **GS is looking for a Data Business Support Analyst, based in our Boadilla del Monte office.** · **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** · **Santa ...
-
Distribution Support Analyst
hace 5 días
Crédit Agricole CIB Madrid, España VIEDescription du poste · Type de métier · Types de métiers Crédit Agricole S.A. - Financement et Investissement · Types de métier complémentaires · Types de métiers Crédit Agricole S.A. - Analyse financière et économique · Types de métiers Crédit Agricole S.A. - Finances / Compt ...
CS Systems Support Analyst - Madrid, España - Ryanair
Descripción
Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents and customers use on a day-to-day basis. Reporting to the Head of Service Design and CS Digital, this is a permanent position based in our Madrid office.
In this role you will understand, and support Ryanair's Customer Care platforms and you will be involved in several Digital projects aiming to improve the customer experience and support CS activities.
Responsibilities
Requirements
Benefits
Competitive salary and Airline benefits