Junior IT Support Analyst - Madrid, España - Arup

Arup
Arup
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

About Arup

Arup is an independent company of engineers, architects, designers, consultants, and technical specialists offering a wide range of professional services.


It is the creative force behind some of the most important and innovative projects in today's-built environment, both small and large in scale.

With 90 offices in 35 countries, our more than 18,000 employees offer a wide range of professional services. Thus, through our work, we want to create a positive impact in our current environment.


We have been present in Spain since 1993 and we have a tea of more than 220 engineers, consultants, and qualified technical personnel.

We work for clients from the public and private sectors, providing creative and sustainable solutions based on the efficient use of resources.


The role


We're looking for an IT support analyst to be the front-door to technology services to the rest of the organisation.

You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues.

You will provide support and technical expertise to a range of issues relating to hardware, software, peripherals and projects.


Working under the guidance of the local service lead, you will be part of a larger team that provides customer-focused digital services to Arup globally.

This is a full time, level 2 support role in a typical IT support infrastructure, with a business-focused mindset.


We provide opportunities for all our people to develop their skills, along with challenging and innovative work in an environment that allows individuals to flourish.

We believe in continuous learning; providing a culture that is naturally curious and always stimulating. One that promotes self-discovery and allows people time to be creative.

"_I enjoy the variety of my role - no two days are the same. One day I might be reassuring a nervous presenter minutes before they present to hundreds of colleagues via a live stream. The next day I might be trying to fix a laptop remotely with a colleague who has a looming deadline or showing them how to get the most out of the latest digital tools_." Caitlin, Brisbane.


Responsibilities of the role include

  • Acting as client liaison for all Digital Technologyrelated requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
  • Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities
  • Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
  • Solving problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team
  • Helping with a range of officebased technology needs installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
  • Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
  • Documenting procedures, standards, best practices configurations, settings, installation sequences and backout instructions
  • Following ITIL/Service Management policies and procedures
  • Helping with communications and training around technical change
  • Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues

Some of the technology you could expect to support includes:

  • Personal computing (HP, Mac, etc.)
  • Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
  • Microsoft Windows Operating System, Mac OSx (limited)
  • Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.)
  • Cloud based solutions (Azure, AWS, etc.)
  • Video conferencing hardware/software based on global standards
  • Office printers and copiers (these vary depending on office or regional policy)


Please don't be discouraged if you don't meet every point below - if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.


Minimum requirements

  • Some (1 to 2 years') experience working in a regional or global organisation providing desktop support services in a Microsoft environment
  • Good analytical skills, with ability to solve problems and openness in sharing your knowledge and thinking with others
  • Experience of ServiceNow or
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