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    Danish Customer Experience Specialist - Barcelona, España - PLP Group

    PLP Group
    PLP Group Barcelona, España

    hace 3 días

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    Contract
    Descripción

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for individuals who are passionate about customer satisfaction and fluent in Danish.

    As a Danish Customer Experience Specialist, you will be responsible for:

    • Providing outstanding customer support through various channels, including chats, calls, social media queries, and emails
    • Offering product and service information to customers
    • Researching and gathering the necessary information to meet customer needs
    • Managing and resolving customer complaints in a timely and efficient manner
    • Maintaining an up-to-date customer information system
    • Identifying and escalating priority issues to ensure prompt resolutions
    • Following up on customer calls when necessary

    Requirements

    • Fluent in Danish (verbal and written)
    • Strong command of English
    • Prior customer service experience is preferred
    • Excellent communication skills, both verbal and written
    • Customer-oriented with a strong focus on providing exceptional service
    • Strong problem-solving skills
    • Ability to work in a fast-paced environment
    • Proficient in using technology and computer systems
    • Willingness to go the extra mile to exceed customer expectations

    Benefits

    Monthly Salary Plus Performance Incentive

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