- Business Intelligence. Handling all needs related to CRM and data analysis.
- Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum.
- Classroom Digital Experience. Handling participants' digital experience during sessions, whether in person, hybrid or online. Audiovisual services will be included in this unit.
- Technology Services, this large group brings together all tech services that support school operations. At the same time, it is organized into these teams:
- The team will handle the maintenance of applications that employees use, except for CRM and audiovisual services. This team also includes the business partners of technology-intensive areas.
- This team will handle systems, cybersecurity services and telco.
- This team will be in charge of new technology projects that the school undertakes, once they are approved by the committee on technology priorities.
- Customer Support: executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS.
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Customer Support Manager - Barcelona, España - IESE Business School
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