- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthrough and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customer.
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
- Experience working with Zohodesk or other support/service software
- Proficiency in both verbal and written Portuguese is mandatory.
- Our team grew 3x
- We raised $30 million in funding from Summit Partners
- We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
- We are a remote-first organization and accept work from home as the norm.
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product (NPS in the 70s, Customer reviews here)
- Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
- We are a freemium product, so marketing leads the charge on customer acquisition.
-
Sales and Market Support Specialist
hace 4 días
AkzoNobel Barcelona, EspañaHemos sido pioneros abriendo un mundo de posibilidades para dar vida a las superficies durante más de 200 años. Como expertos en recubrimientos, hemos fabricado tantos que muy probablemente usted siempre se encuentre a tan solo unos pocos metros de alguno de nuestros productos. N ...
-
Commercial Support Specialist
hace 4 días
MartiDerm Barcelona, España De jornada completaMartiDerm, tú eres la fórmula · MartiDerm es una empresa líder en dermo-cosmética, destacando por la creación de la categoría de las ampollas. MartiDerm ha tenido un fuerte crecimiento desde 1952 y actualmente estamos en pleno proceso de transformación. MartiDerm se diferencia po ...
-
IT Support Specialist
hace 1 día
Hyperion Materials & Technologies Barcelona, EspañaResumen del puesto · Su misión será dar soporte a las necesidades internas del departamento de IT. Las principales responsabilidades serán: · Gestionar de soporte comercial y IT dentro de Hyperion Focus: Operando dentro de los valores centrales y principios operativos de la organ ...
-
Senior Product Support Specialist
hace 1 semana
ADP, Inc. Barcelona, EspañaADP selecciona un Support & Q&A – Zadig payroll platform · Acerca de ADP: Somos un líder mundial en tecnología de recursos humanos que ofrece lo último en inteligencia artificial y aprendizaje automático para nóminas, impuestos, recursos humanos, beneficios y muchas más soluci ...
-
Account Health Support Specialist
hace 5 días
Amazon Barcelona, EspañaDiese Stelle ist im Büro in unserer modernen Büroeinrichtung in Barcelona, Spanien, im Herzen des Technologiezentrums der Stadt, im @22 Viertel, Poblenou. Alle unsere Arbeitsstellen im Büro bieten zusätzliche Flexibilität von zu Hause aus zu arbeiten, bis zu maximal 2 Tage pro Wo ...
-
It Support Specialist
hace 1 día
Mitek Systems, Inc. Barcelona, EspañaMitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...
-
IT Support Specialist
hace 5 días
Mitek Systems, Inc. Barcelona, EspañaMitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...
-
IT Support Specialist
hace 5 días
Mitek Barcelona, España De jornada completaMitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial in ...
-
Senior IT Support Specialists
hace 4 días
All European Careers, S.L. Barcelona, EspañaWe're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicul ...
-
Senior It Support Specialists
hace 5 días
All European Careers Barcelona, EspañaSenior IT Support Specialists - Relocation within Europe We're seeking enthusiastic and adaptable candidates, whoare eager to expand their horizons and gain unparalleled experience in adiverse international environment. This opportunity is ideal for those lookingto build a global ...
-
Customer Support Specialist
hace 3 días
Monta Barcelona, EspañaDo you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...
-
Customer Support Specialist
hace 3 días
Monta Barcelona, EspañaMonta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experienc ...
-
Customer Support Specialist
hace 1 semana
Webfleet Solutions B.V. Barcelona, EspañaWith this position you will join a team of9 colleagues dedicated toBeneluxregion, based inBarcelonaand you will report to the Regional Team Leader. · You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and othe ...
-
Customer Support Specialist
hace 3 días
Monta Barcelona, EspañaDo you enjoy helping people and have experience in delivering excellent customer support? · Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV cha ...
-
Senior IT Support Specialists
hace 4 días
All European Careers, S.L. Barcelona, EspañaJob Description · We're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional sk ...
-
Customer Support Specialist
hace 5 días
Monta Barcelona, España De jornada completaDo you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...
-
Customer Support Specialist
hace 4 días
Monta Barcelona, España De jornada completaDo you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...
-
Customer Support Specialist
hace 5 días
Monta Barcelona, España De jornada completaDo you enjoy helping people and have experience in delivering excellent customer support? · Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV char ...
-
Customer Support Specialist
hace 1 semana
Monta Barcelona, EspañaDo you enjoy helping people and have experience in delivering excellent customer support? Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their offi ...
-
Customer Support Specialist
hace 3 días
Monta Barcelona, EspañaDo you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...
Product Support Specialist - Barcelona, España - PriceLabs
Descripción
About the Role:In the Product Support Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually. The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit. Key responsibilities:
About You:
Must have:
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.Tip: Avoid using AI-generated responses. We want to hear from you
About PriceLabs: PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
Our customer base grew 10x since 2019 and in 2022:
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.