Customer Support Specialist - Barcelona, España - Monta

Descripción

Do you enjoy helping people and have experience in delivering excellent customer support?

Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their office in Barcelona, Spain. As a Customer Support Specialist for Monta, you will be providing exceptional support to Monta's diverse clientele, ensuring they receive the highest level of service while resolving any inquiries. Monta is a company that has a mission to make charging electric vehicles as seamless as driving them, and as such, value constant innovation and creativity. With this in mind, you will be working alongside a team of senior profiles within the EV industry, who are passionate about revolutionizing the charging experience. This is an excellent opportunity to join a company that values both its employees and customers while playing a critical role in changing the EV market.

(Some) of the things you will be doing:

• Provide support via multiple communication channels, including email, live chat, and phone.
• Engage with potential customers to answer any queries they may have about Monta products and services.
• Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns.
• Guide customers in setting up their charging stations, ensuring that all the instructions are clear and straightforward.
• Be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed.
• Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
• Create knowledge base articles and update internal documentation in support of the customer experience.

Requirements

• You are fluent in English and German. Additional languages are highly beneficial.
• You have all your work permit papers in order and an NIE-number.
• A passion for customer service, with previous experience in customer support or customer-facing roles.
• Be tech-savvy, able to learn quickly, and comfortable using various software tools.
• A team player, comfortable working within a team.
• Comfortable working in a fast-paced environment, with the ability to meet tight deadlines.
• Strong attention to detail, excellent communication skills, and ability to deal with customers from different cultures and backgrounds.
• Availability to work in dayshift in Barcelona, Spain (Mon-Sun between 07:

What's in it for you?

You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Barcelona.

During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.

Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.

At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.

We love diversity and everything that makes us different - that is also what makes us awesome

Full Training & Onboarding: 4 weeks
Salary for this position: EUR annually

We also offer:

• Free gym membership
• Free snacks & beverages
• Free lunch at work
• Company warrants (stock-program)
• Company and team events, including Friday bars, parties and gaming nights
• €700 Yearly education budget + 3 days of annual leave to partake in educational courses
  
• Referral scheme, offering €700 for each successful newcomer you refer to Monta.

Are you going to join the team?

Kindly submit your application in English