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    Operational Users Support Officer - Madrid, España - HE Space

    HE Space
    HE Space Madrid, España

    hace 1 semana

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    Descripción

    Key Tasks and Responsibilities

    As part of EUSPA, you will have the following responsibilities:

  • Security operation activities as follows (the list is indicative and non-exhaustive):
  • Supporting the EUSPA in the training and certification of operational users for Galileo and other Space Programmes in line with its infrastructure releases and services evolutions.
  • Support the coordination and participation of operational users to Programme activities such as Service validation of new service milestones and service evolutions.
  • Support the organisation and execution of consultation sessions and workshops with Operational users workshops hosted by EUSPA.
  • Support EUSPA in the provision of the technical assistance to CPAs to perform its tasks as defined in [AD-].
  • Support EUSPA in the provision of assistance for compliance verification in line with [AD-].
  • Support EUSPA when designated as a Competent PRS Authority within the conditions defined in [AD-].
  • Operate helpdesk and develop operator interfaces:
  • Support the SST and GSC helpdesk operations, as the support channel for users, handling users' requests, and interfacing with the SST National Operation Centres as required
  • Support the development of helpdesk tools ticketing system, and associated processes and procedures, to manage service requests and incidents
  • Support the Taskforce in charge of communication and coordination of responses in critical operations, incl. SST high interest events, that require time critical communications, beyond standard services
  • Support the Taskforce in charge of communication and coordination of responses in critical operations,
  • Support the development of performance reporting tools, considering the collection and pre-processing of relevant data, for the establishment, monitoring and reporting on Key Performance Indicators (KPIs)
  • Support the development of Service Provision interfaces SST Portal, EU-GNSS Portal), supporting the requirements collection, and design, development, testing and deployment of new and improved features

    • Skills & Experience

  • You will have the following qualifications and relevant experience:
  • Bachelor's in aerospace engineering or a relevant discipline.
  • Customer focus mentality;
  • Fluency in English is mandatory; knowledge of another European language is an advantage.

    • This job can be located in Madrid or Paris .

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