Operational Users Support Officer - Madrid, España - HE Space Operations

Descripción

• Security operation activities as follows (the list is indicative and non-exhaustive):
• Supporting the EUSPA in the training and certification of operational users for Galileo and other Space Programmes in line with its infrastructure releases and services evolutions.
• Support the coordination and participation of operational users to Programme activities such as Service validation of new service milestones and service evolutions.
• Support the organisation and execution of consultation sessions and workshops with Operational users workshops hosted by EUSPA.
• Support EUSPA in the provision of the technical assistance to CPAs to perform its tasks as defined in [AD03].
• Support EUSPA in the provision of assistance for compliance verification in line with [AD03].
• Support EUSPA when designated as a Competent PRS Authority within the conditions defined in [AD03].
• Operate helpdesk and develop operator interfaces:
• Support the SST and GSC helpdesk operations, as the support channel for users, handling users' requests, and interfacing with the SST National Operation Centres as required
• Support the development of helpdesk tools e.g. ticketing system, and associated processes and procedures, to manage service requests and incidents
• Support the Taskforce in charge of communication and coordination of responses in critical operations, incl. SST high interest events, that require time critical communications, beyond standard services
• Support the Taskforce in charge of communication and coordination of responses in critical operations,
• Support the development of performance reporting tools, considering the collection and preprocessing of relevant data, for the establishment, monitoring and reporting on Key Performance Indicators (KPIs)
• Support the development of Service Provision interfaces (e.g. SST Portal, EU-GNSS Portal), supporting the requirements collection, and design, development, testing and deployment of new and improved features

• You will have the following qualifications and relevant experience:
• Bachelor's in aerospace engineering or a relevant discipline.
• Minimum 2 years of experience in IT operations.
• Customer focus mentality;
• Fluency in English is mandatory; knowledge of another European language is an advantage.