Trabajos
>
Madrid

    Customer Success Manager - Madrid, España - Morningstar

    Morningstar
    Morningstar Madrid, España

    hace 2 semanas

    Default job background
    Descripción

    About the RoleWould you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.

    You will work together with our institutional clients using Morningstar ́s flagship analysis tool, Morningstar Direct, to ensure they are successful in using the product.

    Morningstar is a global investment research firm that compiles and analyzes investment data in a number of different lenses, including performance, risk and sustainability.

    The company provides an extensive line of products for individual investors, financial advisors and institutional clients.


    The role:


    Morningstar is seeking a Customer Success Manager for our institutional research platform Morningstar Direct to be based in our office in Madrid.

    In this role, you will be responsible for understanding your customers' business drivers and their desired outcomes, so that Morningstar can deliver value, retain and grow the accounts, and meet contractual commitments.

    The ability to communicate clearly and form strong relationships with our clients is critical for this role.

    Founded on teamwork, you will be part of an organization in Europe and globally that will enable you to learn and grow with your peers, while being supported by Morningstar Product, Sales and Service teams.

    Job Responsibilities

    • Become a product expert on Morningstar Direct, providing guidance and best practice advice on how customers can leverage Morningstar's services. By building a trusted relationship you will retain current engagements and identify new opportunities to grow the customer's business with Morningstar.
    • You will play an important role in the Sales process, working closely with our Sales department to understand a client's needs and map them to the capabilities of Morningstar Direct.
    • Proactively build client relationships, including the ability to anticipate and listen to our clients' needs. Achieve this by working closely with clients and liaising internally with Sales, Product and Customer Success Teams in order to meet customer requirements.
    • Work closely with your assigned Morningstar client base to ensure high levels of service delivery and customer Return On Investment.
    • Use your innovative approach to contribute to the business and work with product managers, data and sales colleagues in order to evolve Morningstar services.
    • Initiate and drive client workshops and/or user forums to train and grow usage of Morningstar Direct.
    • Proactively contribute to the renewal process and drive a strong renewal rate by continuously managing client satisfaction levels - and working closely with sales teams to identify and evaluate potential upsell opportunities.
    Qualifications

    • Fluency in English, Spanish and German
    • Strong communication and presentation skills, both written and oral.
    • Strong customer-centric, strategic approach.
    • Proven organizational and multi-tasking skills.
    • Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
    • Experience in the Financial Services industry is preferred
    • Ability to develop strong internal and external partnerships and relationships.
    • Bachelor's degree or equivalent.
    Hybrid Work ModelMorningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. A range of other benefits are also available to enhance flexibility as needs change.

    No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.302_MstarEurServSL Morningstar Europe Services, S.L.

    Legal EntityMorningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.

    We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

    A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
  • Ucademy

    Customer Success Manager

    hace 2 semanas

    Ucademy Madrid, España

    **3,2,1 LET ́S GO** · **HOLA** · **NO SERÁ UN TRABAJO NORMAL** · En Ucademy no ofrecemos el típico trabajo de 08:00 a 15:00 h, en el que te dicen lo que tienes que hacer en todo momento, en el que repites día tras día las mismas tareas, en el que dices ya he terminado el trabajo, ...

  • Dalux

    Customer Success Manager

    hace 2 semanas

    Dalux Madrid, España

    **Customer Success Manager** · Primero, ¿quién diablos es Dalux? · Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionam ...

  • Seidor

    Partner Success Manager

    hace 1 semana

    Seidor Madrid, España

    **Humanizando la Tecnología.** · Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. · Por ello buscamos **personas inquietas, **que les **motiven los retos y con ganas de crecer personal y profesionalmente**, ...

  • Mondia Group

    Customer Success Manager

    hace 2 semanas

    Mondia Group Madrid, España

    **ÜBER UNS** · WHAT WE DO | Die Mondia Media Germany GmbH ist ein führendes Unternehmen im Bereich digitaler Entertainment-Dienstleistungen für global agierende Unternehmen der Telekommunikations-, Medien · - und Geräteherstellerindustrie. Über diverse Vertriebspartner, wie unter ...

  • TWENIX PLATFORM S.L

    Customer Success Manager

    hace 1 semana

    TWENIX PLATFORM S.L Madrid, España

    **'La vida no es listen and repeat'.** Desde Twenix hemos creado un sistema de aprendizaje de inglés para empresas que conecta a los profesionales con el idioma desde el primer día de una manera personalizada, sencilla y divertida. · Combinamos tecnología y educación para hacer q ...

  • goFLUENT

    Customer Success Manager

    hace 4 días

    goFLUENT Madrid, España

    **CUSTOMER SUCCESS MANAGER** · Provide everyone an equal voice - das ist unsere Mission bei goFLUENT seit mehr als 20 Jahren. Sprachkenntnisse fördern auf individueller Ebene die persönliche Entwicklung und verbessern Karrierechancen. Das sprachliche Selbstvertrauen von Angestell ...

  • Check Point Software Technologies Ltd.

    Customer Success Manager, MDR EMEA

    hace 3 semanas

    Check Point Software Technologies Ltd. España

    Solution Center | Full Time | Job Id: 20595 Experienced · Why Join Us? · As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our empl ...

  • TWENIX PLATFORM S.L

    Customer Success Manager Italy

    hace 2 semanas

    TWENIX PLATFORM S.L Madrid, España

    **Hola **: · ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca má ...

  • Iwantic

    Project Manager for Customer Success

    hace 1 semana

    Iwantic Madrid, España

    Desde la división de · **Sales & Customer** de · **Iwantic**, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Project Manager for Customer Success. · **¿Qué harás?** · - Reportarás directamente a la Dirección de Customer Su ...

  • Zurich Insurance

    Customer Onboarding and Success Manager

    hace 3 semanas

    Zurich Insurance Madrid, España

    **¿Qué puede salir bien, cuando puedes ser TÚ, también en el trabajo?** En Zurich, trabajamos cada día para que encuentres el espacio · *** · Cuidar de tu · **bienestar** es nuestra prioridad, por ello apostamos por la · **flexibilidad** para que puedas dar lo mejor de ti, cuidan ...

  • Sprinklr

    Success Manager

    hace 3 semanas

    Sprinklr Madrid, España

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Head ...

  • Adspert GmbH

    Customer Success Account Manager B2B

    hace 3 semanas

    Adspert GmbH Madrid, España

    **Job description**: · Die** **Adspert GmbH** bewirbt sich bei dir als** kollegialer und familienfreundlicher Arbeitgeber aus Berlin**. Mit der Hilfe unserer **30 Adspertees** haben wir** Europas führenden Lösungsanbieter für Gebots-Management entwickelt**. Mehr als **300 Marken* ...

  • BNP Paribas

    Vie Assistant Client Success Manager

    hace 2 semanas

    BNP Paribas Madrid, España

    **VIE Assistant Client Success Manager - Madrid, H/F** · **CONCRÈTEMENT VOTRE QUOTIDIEN ?**: · Vous serez rattaché(e) au Client Success Manager et serez en lien avec l'ensemble de l'équipe Delivery. · Vos missions tournent autour de trois grands pilliers : Relation clients, Commu ...

  • MUTARE

    Customer Success Manager- Empresa Energias

    hace 21 horas

    MUTARE Madrid, España

    Empresa Energías Renovables (Solar-Fotovoltaica) con sede en Madrid y proyectos internacionales en pleno proceso de expansión y crecimiento · Tareas · Misión · Gestionar al cliente aportándole apoyo y formación, así como asegurar la rentabilidad. · Funciones · - Análisis KPIs de ...

  • Netskope

    Technical Success Manager

    hace 2 semanas

    Netskope Madrid, España

    **About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...

  • JTI - Japan Tobacco International

    Market Success Manager

    hace 1 semana

    JTI - Japan Tobacco International Madrid, España

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We b ...

  • JTI - Japan Tobacco International

    Market Success Manager

    hace 1 semana

    JTI - Japan Tobacco International Madrid, España

    **_Market Success Manager_** · **_What this role is about?_** · The Market Success Manager will be responsible of successful support and adoption of digital consumers solutions in the markets or global teams, providing expertise and support on functional usage, operations and eff ...

  • OneTrust

    Manager, Customer Success

    hace 3 semanas

    OneTrust Madrid, España

    **Strength in Trust**: · OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy ...

  • Trucksters

    Partner Success Manager

    hace 3 semanas

    Trucksters Madrid, España

    We are Trucksters, a digital transport operator based on truck relays, one of the fastest growing Spanish startups. We are currently seeking an experienced and dedicated **Partner Success Manager** to join our team and manage the relationships with our Partners and ensure their s ...

  • Board International

    Customer Success Manager

    hace 2 semanas

    Board International Madrid, España

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the pa ...