Trabajos
>
Barcelona

    IT Service Desk Lead - Barcelona, España - Adevinta

    Adevinta
    Adevinta Barcelona, España

    hace 5 días

    Adevinta background
    De jornada completa
    Descripción

    We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.

    You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms and Shared Services department.

    You will be responsible of your team (6 to 8 people) across different office locations, leading and motivating teams through remote management. We ask that you have management skills, technical proficiency and a focus to providing IT support to Adevinta.

    What you'll do:

  • Service desk Management:
  • Lead and supervise your Service Desk Team, ensuring resolution of IT incidents, service requests, and inquiries inside Service level agreement (SLAs).
  • Promote Servicedesk procedures in collaboration with your peers across the other, European countries, to streamline operations and improve service delivery standards and efficiency.
  • Incident Resolution:
  • Oversee the triage, prioritisation, and resolution of IT incidents, ensuring adherence to SLAs and minimising downtime for end-users.
  • Be the escalation point for complex or high-priority incidents or problems, providing guidance to resolve issues promptly.
  • Customer Support:
  • Maintain a customer-centric approach to service delivery, ensuring that end-users receive prompt and excellent assistance from the Service Desk team.
  • Build relationship within the local business and decision makers (e.g. Event Planner, VIP assistant, Office Managers, Facility Management) to stay on top of the local demand and IT support requirements
  • Performance Monitoring and Reporting:
  • Track Service Desk performance metrics, including ticket volume, response times, resolution rates, and customer satisfaction scores.
  • Generate regular reports and dashboards to communicate Service Desk performance to partners and identify trends or areas for improvement.

    Who you are:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience (5 years) in Helpdesk management or IT support roles, with a focus on delivering high-quality customer service.
  • Technical aptitude and familiarity with IT systems, networks, and software applications.
  • Problem-solving abilities and the capacity to succeed in a fast-paced basis.
  • Experience with Helpdesk software and ticketing systems.
  • Be a team-player and foster a collaborative environment across the entire Service Desk Team
  • Commitment to continuous improvement to process enhancements which are in sync with your peers and the global Service Desk team
  • Excellent English language skills. Local language in the country of application is a prerequisite for the role.
  • Open to travel 15 days per quarter.

  • Marriott International, Inc

    Agent-front Desk-lead

    hace 4 días

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** AC Hotel Irla, C/ Calvet, 40-42, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Managemen ...

  • Marriott International, Inc

    Agent-front Desk-lead

    hace 1 semana

    Marriott International, Inc Barcelona, España

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** AC Hotel Barcelona Forum, Paseo Taulat 278, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** No ...

  • Adevinta

    IT Service Desk Lead

    hace 22 horas

    Adevinta Barcelona, España

    We're Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, in Germany and leboncoin in France, reach hundreds of millions of people every month. · We're all about matchmaking, and our sites help people find whate ...

  • Marriott International, Inc

    Agent-front Desk-lead

    hace 1 semana

    Marriott International, Inc Barcelona, España

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Barcelona Forum, Paseo Taulat 278, Barcelona, Barcelona, Spain VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** ...

  • Marriott International, Inc.

    Agent-Front Desk-Lead

    hace 1 semana

    Marriott International, Inc. Barcelona, España

    Job Number · Job Category Rooms & Guest Services Operations · Location AC Hotel Barcelona Forum, Paseo Taulat 278, Barcelona, Barcelona, Spain VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · ...

  • Marriott International

    Agent-Front Desk-Lead

    hace 5 días

    Marriott International Barcelona, España De jornada completa

    Job Number · Job Category Rooms & Guest Services Operations · Location AC Hotel Barcelona Forum, Paseo Taulat 278, Barcelona, Barcelona, Spain VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Position Summary · Assist staff ...

  • Marriott

    Agent-Front Desk-Lead

    hace 1 semana

    Marriott Barcelona, España Paid Work

    Job Number · Job Category Rooms & Guest Services Operations · Location AC Hotel Barcelona Forum, Paseo Taulat 278, Barcelona, Barcelona, Spain · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Assist staff with expedit ...

  • Marriott International, Inc

    Assistant Night Manager

    hace 3 días

    Marriott International, Inc Barcelona, España

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** ...

  • Autodesk

    Director, Deal Development Emea/apac

    hace 1 semana

    Autodesk Barcelona, España

    Job Requisition ID # · - 24WD77697 · Position Overview · As Director, Deal Development, you will lead and inspire a multinational Deal Desk team serving our Named Accounts organizations in EMEA and APAC. You will facilitate and accelerate the further growth with our expanding and ...

  • Marriott International, Inc

    Mgr-front Desk

    hace 2 días

    Marriott International, Inc Barcelona, España

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SU ...

  • Computacenter

    First Line Analyst

    hace 2 días

    Computacenter Barcelona, España

    **First Line Analyst (French & Spanish native or bilingual ) - New project**: · **Location**: Barcelona | **Job-ID**: | **Business Unit**: IT Service Desk · Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We h ...

  • Hotel Sofia Barcelona

    Front Office Manager

    hace 1 semana

    Hotel Sofia Barcelona Barcelona, España

    Summary · The Front Office Manager is responsible for leading and supervising the daily operations of the front desk department at Hotel Sofia Barcelona, Hyatt. This role plays a key part in creating exceptional experiences for our guests, ensuring high-quality service, and seaml ...

  • PTC Inc.

    Deal Desk Analyst

    hace 1 semana

    PTC Inc. Barcelona, España

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. · Our people make all the difference in our ...

  • Médicos Sin Frontera España

    Head of Infrastructure

    hace 5 días

    Médicos Sin Frontera España Barcelona, España

    GENERAL CONTEXT: · Médecins Sans Frontières (MSF) is an international independent medical humanitarian action-driven organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discriminat ...

  • Blu Selection

    IT Service Desk Agent

    hace 1 semana

    Blu Selection Barcelona, España

    Do you have a positive attitude with a go-getter mindset? · Are you interested in learning more about customer satisfaction in IT? · Would you like to join a globally thriving IT company? · Good, then this might be your entry ticket · Tasks · Your responsibilities and impact as I ...

  • Blu Selection

    IT Service Desk Agent

    hace 1 semana

    Blu Selection Barcelona, España

    Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket · Tasks · Your responsibilities and impact as IT Serv ...

  • ConexusDX

    SAP Le Mm Consultant

    hace 5 días

    ConexusDX Barcelona, España

    **Job description**: · Conexus are exclusively partnered with a market leading Consumer Goods company, offering endless opportunities for development and growth as they look to develop their SAP Supply Chain team. · We are looking for an experienced LE MM consultant to join the t ...

  • Computacenter

    First Line Analyst

    hace 3 días

    Computacenter Barcelona, España

    **Location**: Spain - Barcelona | · **Job-ID**: | · **Business Unit**: Service Desk · Are you interested in learning more about IT in a customer satisfaction focused environment? · Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best soluti ...

  • Computacenter

    First Line Analyst

    hace 22 horas

    Computacenter Barcelona, España

    **Location**: Spain - Barcelona | · **Job-ID**: | · **Business Unit**: Service Desk · Are you interested in learning more about IT in a customer satisfaction focused environment? · Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best soluti ...

  • JLL

    Building Technician

    hace 6 días

    JLL Barcelona, España

    JLL supports the Whole You, personally and professionally. · We are looking for a Building Technician for our Integrated Facility Management business line. · About JLL · We're JLL. We're a professional services and investment management firm specializing in real estate. We help o ...