IT Service Desk Agent - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Do you have a positive attitude with a go-getter mindset?

Are you interested in learning more about customer satisfaction in IT?

Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket

Tasks

Your responsibilities and impact as IT Service Desk Agent will be:

Resolving any IT-related issues of your partners (B2B) that could occur during their office day
Documenting calls on the ticketing tool
Escalating problems to the different respective teams
Maintaining and improving the customer satisfaction level
Communicating to your direct teammates and different departments

Requirements:

Skills, qualifications and interests you need to succeed in this role:

You speak Dutch and English fluently
You are interested in learning more about IT
You display analytical and systematic problemsolving abilities
You possess outstanding communication skills and the mindset of a teamplayer
You are reliable and punctual

Benefits:

What's in it for you?

20,535 euros gross/year
39hrs/week (from Monday to Friday, rotative shifts 8am/8pm)
A permanent contract
Private health insurance (Sanitas) that includes basic dental care
The opportunity to work and grow in an established multinational company with global presence
A generous restaurant voucher
Fullypaid training
Career developement and leadership program opportunities
Free language courses in Spanish, French, and English
An uplifting and supportive team to become part of

Your Future Company:

Our client is Europe's leading independent provider of IT Consultancy services.

They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages.

For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.