- Responsible for driving and executing initiatives related to partner enablement and partner effectiveness; this includes delivery of partner onboarding and ongoing training, participation in internal and external forums, and partner service reviews.
- Participate in global initiatives to enhance overall partner experiences, including educating partners on resources available, including self-service tools.
- Enables partners to maximize their capacity and capabilities by driving operational excellence through world-class support and ownership in all aspects of products and services (activities) related to orders and inquiries.
- Ensures that all order and inquiry-related Business Cases are addressed according to defined global principles and guidelines within the agreed global Service Level Agreements. This entails entering orders in our systems, including customer information and product codes, and responding to partner inquiries via systems, email, and/or phone.
- Ensures a high level of partner satisfaction by responding to escalations promptly, providing appropriate resolutions, and identifying trends that will increase internal and external efficiency.
- Analyses key metrics and initiates daily action plans for resource optimizations. Logs quality issues to ensure root cause analysis can be completed.
- Establishes scalable partnerships to deliver solutions to global partners. Collaborates with cross-functional teams to provide efficient service solutions to global partners and customers.
- Maintains good working relationships and communications with multiple internal stakeholders and external partners to facilitate all transactional and operational activities.
- Execute all month-end and quarter-end activities flawlessly.
- Demonstrates and appreciates the diverse culture and supports the creation of more significant synergies and innovations within the organization.
- Documents policies and procedures based on expertise in specific job areas and works with the process governance team to document best practices and workflow charts.
- Represents Partner Services & Operations organization on global projects. Requirements:
- Fluent in Italian, English and French or German.
- Experience in a customer service department or office experience.
- Analytical skills/Ability to identify trends: you have the initiative to work with the appropriate channels to drive corrective and preventative actions.
- Digitally native, you use social media to communicate with others.
- Service-oriented, you are mindful and deliberate about the customer experience you deliver.
- Flexible: you can work in different global time zones for meetings and calls. We Offers:
- You will have the opportunity to join a company which is in a growing phase and are continuously looking for new candidates.
- Temporary contract for 6 months and extension of 6 more months (total: 12 months).
- Working shift from 9 to 18h. from Monday to Friday.
- Hybrid position.
- Gross annual salary: 30.000€.
-
Facility Services Specialist
hace 3 días
Kion Group Ag Barcelona, EspañaFacility Services Specialist page is loaded Facility Services Specialist Bewerben locations Pallejà, Barcelona, Spain L'Hospitalet de Llobregat, Barcelona, Spain posted on Heute ausgeschrieben job requisition id JR Das bieten wir:Nuestra misión como equipo de Facility Management ...
-
Facilities Services Specialist
hace 1 día
Grifols Parets del Vallès, España¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las perso ...
-
Facilities Services Specialist B
hace 1 semana
Grifols Parets del Vallès, España¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las perso ...
-
Technical Service Specialist
hace 1 semana
Abbott Laboratories Barcelona, EspañaTechnical Service Specialist - Melilla page is loaded Technical Service Specialist - Melilla Apply locations Spain - Madrid time type Full time posted on Posted 7 Days Ago job requisition id JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough ...
-
Technical Service Specialist
hace 5 días
Werfen Barcelona, EspañaOverview · Post Date June 20, Number WEBWW-- Job Function Technical Service & Support Location Barcelona Country Spain About the Position · Job Summary · Leading the service of his assigned instrument platforms, being accountable the proper functioning of the service in this ...
-
Customer Service Specialist
hace 1 semana
Sita Barcelona, EspañaOverviewWELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and pas ...
-
Customer Service Specialist
hace 1 semana
Join Our Team Barcelona, EspañaBeyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings ...
-
Customer Service Specialist
hace 2 días
Ukio Barcelona, España De jornada completaAbout Ukio | · We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading ...
-
Customer Service Specialist
hace 1 semana
Ukio Barcelona, España De jornada completaAbout Ukio | · We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading ...
-
Customer Service Specialist
hace 6 días
Join Our Team Barcelona, EspañaBeyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings ...
-
Technical Services Specialist
hace 6 días
Pig Improvement Company Barcelona, EspañaRole OverviewPIC - Our goal is to enable customers to become the most successful pork producers in the world. · Reporting – European Technical Services Director · Based in Spain · Responsible for providing professional service and support in customer systems with a primary target ...
-
IT Service Desk Specialist
hace 6 días
Glovo Barcelona, EspañaIf you're here, it's because you're looking for an exciting ride . · A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. · We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact o ...
-
Customer Service Specialist, German
hace 4 días
Donaldson Company, Inc. Barcelona, EspañaCustomer Service Specialist, German page is loaded · Customer Service Specialist, German · Apply locations Terrassa time type Full time posted on Posted Today job requisition id JR-19621 Donaldson is committed to solving the world's most complex filtration challenges. Together ...
-
Customer Service Specialist, German
hace 1 semana
Donaldson Company, Inc. Barcelona, EspañaCustomer Service Specialist, German page is loaded Customer Service Specialist, German Apply locations Terrassa time type Full time posted on Posted Today job requisition id JR-19621 Donaldson is committed to solving the world's most complex filtration challenges. Together, we ma ...
-
Junior Service Management Specialist
hace 1 semana
SITA Barcelona, EspañaOverview · Overview: · As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a rel ...
-
Associate People Services Specialist
hace 1 semana
Clarivate Analytic Barcelona, EspañaWe are excited to hire a new Associate people services specialist to join our growing, global Human Resources team This role will report into the People Services Manager, EMEA and will provide general operational HR support to Clarivate for several of our EMEA locations, partic ...
-
Junior Service Management Specialist
hace 3 días
Sita Barcelona, EspañaOverviewOverview: · As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relation ...
-
Customer Service Specialist Spain
hace 3 días
Antrimon Group Ag Barcelona, EspañaYour roleWe are looking for a Customer Service Specialist Spain (m/f/d) in or around Barcelona. This position is a fixed-term contract for about 1,5 years due to a parental leave. · Join the centralized customer service team for multiple European countries, serving as the primary ...
-
Junior Service Management Specialist
hace 1 semana
SITA Barcelona, EspañaOverview · : As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship o ...
-
Customer Service Specialist, German
hace 1 semana
Sdi Digital Group Barcelona, EspañaDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. · Join a culture of collaboration ...
client services specialist - Barcelona, España - Temporing
Descripción
From Temporing Barcelona we are looking for a CLIENT SERVICES SPECIALIST with high level of English for an important software company located in Barcelona.
Responsibilities: