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    Customer Service- English and Dutch - Barcelona, España - Page Personnel

    Page Personnel
    Page Personnel Barcelona, España

    hace 6 días

    Page Personnel background
    Descripción
    Important company in the healthcare sector located in Barcelona.|Permanent contract.

    Important company in the healthcare sector located in Barcelona.

    Customer Service- English and Dutch will be responsible:

    • Handle customer inquiries, process returns, and resolve customer issues promptly.
    • Oversees Order release through tasks created because of data or stock management.
    • Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
    • Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
    • Identify actions of improvement towards proactivity towards Customer Satisfaction
    • Liaise with IT to implement the required system improvements.
    • Drive continuous improvement in customer fulfillment systems and processes.
    • Integrate customer data from various reporting channels as necessary.
    • Produce and maintain reports presenting and analyzing key performance indicators.
    • Ensure clean and accurate data management and analysis.

    Customer Service- English and Dutch:

    • Focuses relentlessly on customers.
    • Works well under pressure
    • Works well in teams
    • Pays attention to details.
    • Communication skills, including verbal, written and presentation.
    • Interpersonal skills
    • Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis.
    • Growth and development opportunity.
    • 2 days home office
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