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Oficina de Treball del SOC Barcelona, EspañaEmpresa requereix Service Desk Analyst. amb certificat de discapacitat (mínim 33%). S'ofereix contracte indefinit i sou 1833€. · Prestar assistència als clients de l'empresa per telèfon, correu electrònic i tiquets en línia -Registrar amb precisió totes les trucades entrants al s ...
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IT Service Analyst
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Idam Service Analyst
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Tokio Marine HCC Barcelona, EspañaTokio Marine HCC (TMHCC) is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain, Germany, and many other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of ...
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Client Services Analyst
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Service Delivery Operations Analyst
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QAD, Inc. Barcelona, EspañaCompany Description · **QAD** is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. · - We are a virtual first compan ...
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Lead Analyst Service Improvement
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Service Delivery Operations Analyst
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QAD, Inc. Barcelona, EspañaCompany Description · **QAD** is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. · - We are a virtual first compan ...
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Quality Analyst Customer Service with Spanish
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Quality Analyst Customer Service with Arabic
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Porsche Digital España Barcelona, EspañaWe want to build Porsches' Customer Interaction Center (CIC) in Berlin together with you. At the CIC we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better You are an essential ...
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Quality Analyst Customer Service with French
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Porsche Digital España Barcelona, EspañaWe want to build Porsches' Customer Interaction Center (CIC) in Berlin together with you. At the CIC we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center - but way better You are an essential ...
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Quality Analyst for Customer Service Luxury
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Workforce Analyst for Customer Service Interaction
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Quality Analyst for Customer Service Luxury
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Quality Assurance Analyst, Customer Service
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Quality Analyst for Customer Service Luxury
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Quality Analyst for Customer Service Luxury
hace 4 días
Blu Selection Barcelona, EspañaTasks · Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be: · - Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers. · - Preparation, r ...
Client Services Analyst - Barcelona, España - Dynatrace Software Gmbh
Descripción
As a Client Services Analyst, you'll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client's overall business.
Dynatrace's tools generate mountains of data, a lot of which clients don't know how to make use 's where you come in.
You will turn that mountain of data into invaluable insight.As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context.
You'll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.
You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture.
Responsibilities include:
Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetingsWorking as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablementCreating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertiseRepresenting your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issuesAdditional responsibilities include working with our team to improve process, identify training gaps and share ideas #J-18808-Ljbffr