Quality Analyst for Customer Service Luxury - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Tasks

Your responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be:

Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers.
Preparation, realization, and wrapup of calibrations or quality workshops.
Documentation of quality gaps, measures, and roadmaps to constantly increase service quality
Preparation and presentation of quality reporting
Development, realization, and analysis of customer surveys and mystery activities as well as identification of customer followup activities

Requirements:

Skills, qualifications and interests you need to succeed in this role:

Having excellent verbal and written communication skills
Native level of Portuguese and professional/Fluent level of Spanish and English
Accurate and wellstructured analytical skills
Willingness to understand complex automotive products/services
Motivated and empathetic personality, but also assertive and selfconfident
Wellstructured and selfdependent working style
Applicable experience in customer service and knowledge in the automotive industry is a PLUS

Benefits:

What ́s in it for you?

Competitive salary
Working in a fastpaced and highly changeable environment
Being part of the creation of the Customer Interaction Center of one of the world ́s leading luxury automotive brands
Working in an inclusive, diverse, and international team
Possibility to partially work from home after the initial training months
Starting date: midMarch 2023

Your future company:

An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on the markets of various European countries.