Quality Analyst for Customer Service Luxury - Barcelona, España - Blu Selection
Descripción
TasksYour responsibilities and impact as a Customer Quality Analyst for a Luxury Automotive Brand will be:
- Identificate overall quality gaps and coordination of definition and implementation of measures for identified gaps with team leaders and trainers.
- Preparation, realization, and wrapup of calibrations or quality workshops.
- Documentation of quality gaps, measures, and roadmaps to constantly increase service quality
- Preparation and presentation of quality reporting
- Development, realization, and analysis of customer surveys and mystery activities as well as identification of customer followup activities
Requirements:
Skills, qualifications and interests you need to succeed in this role:
- Having excellent verbal and written communication skills
- Native level of Arabic and professional/Fluent level of English
- Accurate and wellstructured analytical skills
- Willingness to understand complex automotive products/services
- Motivated and empathetic personality, but also assertive and selfconfident
- Wellstructured and selfdependent working style
- Applicable experience in customer service and knowledge in the automotive industry is a PLUS
Benefits:
What ́s in it for you?
- Competitive salary
- Working in a fastpaced and highly changeable environment
- Being part of the creation of the Customer Interaction Center of one of the world ́s leading luxury automotive brands
- Working in an inclusive, diverse, and international team
- Possibility to partially work from home after the initial training months
- Starting date: midMarch 2023
Your future company:
An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on the markets of various European countries.
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