-
Senior Support Engineer
hace 1 día
Seidor Barcelona, EspañaEstamos buscando un/a **Senior Support Engineer **para ampliar el equipo que tenemos en nuestras oficinas de **Barcelona **(posición híbrida con teletrabajo).*** · **Para que nos conozcas un poco - SEIDOR** · En SEIDOR ayudamos a impulsar la transformación y la competitividad de ...
-
Support Engineer
hace 1 día
Marlex Terrassa, EspañaDesde Marlex estamos colaborando con una de las empresas más punteras en su sector especializada el desarrollo de proyectos de ingeniería y construcción, equipos de proceso integrados y consultoría GMP. Actualmente, precisan incorporar al Customer Service Department un/a SUPPORT ...
-
German-speaking Printer Support Engineer to
hace 1 día
Multilingual Jobs Worldwide Barcelona, EspañaGerman-speaking Printer Support Engineer to Barcelona · **Job details**: · **Location** · Barcelona · **Discipline** · - Customer Service**Reference** · 36088 · **Contact Name** · Alrik Hoffmann · **Job description**: · **Sie haben eine Leidenschaft für den 3D-Druck und möchten f ...
-
IT Support Engineer
hace 1 semana
Amazon Barcelona, EspañaIT Support Engineer , Ops Technology Solutions · El funcionamiento a pleno rendimiento de las operaciones de Amazon depende de que los sistemas informáticos también lo hagan. · Nuestros/as ingenieros/as de soporte informático trabajan en un segundo plano para solucionar cualqui ...
-
Support Engineer
hace 5 días
Webhelp Barcelona, EspañaAre you passionate about 3D printing and interested in working for the world's leading personal systems and printing company and the leader in Inkjet Technology? · Do you want to work in sunny Barcelona? · Our company · Your future project · Our brand's mission in the 3D Printing ...
-
IT Support Engineer
hace 1 semana
SITA Switzerland Sarl Barcelona, EspañaOverview: · **_ WELCOME TO SITA_** · **Ready to redefine air travel? The journey starts here, with you at SITA.** · **_ABOUT THE ROLE & TEAM:_** · With strong business growth for our Barcelona location, we are now looking for someone to join our global team of IT support professi ...
-
IT Support Engineer
hace 3 días
Big Fish Games, Inc. Barcelona, España**Company Summary** · Product Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including ...
-
IT Support Engineer
hace 1 semana
Boats Group Barcelona, España**IT Support Engineer - (Hybrid)** · **About Our Crew** · Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of te ...
-
IT Support Engineer
hace 2 días
Product Madness Barcelona, EspañaJob reference · - R0013640 · - Company Name · - Product Madness · - Salary · - Competitive · - Location · - Barcelona, Spain · - Country · - Spain · - Industry sector · - Customer Services · - Job start date · - ASAP · - Posted date · - 19/04/2023 · - Experience Level · - Junior- ...
-
IT Support Engineer
hace 2 días
Product Madness Barcelona, EspañaJob reference · - R0013668 · - Company Name · - Product Madness · - Salary · - Competitive · - Location · - Barcelona, Spain · - Country · - Spain · - Industry sector · - Customer Services · - Job start date · - ASAP · - Posted date · - 19/04/2023 · - Experience Level · - Junior- ...
-
IT Support Engineer
hace 2 días
Big Fish Games, Inc. Barcelona, España**Company Summary** · Product Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including ...
-
It Support Engineer
hace 4 días
European Molecular Biology Laboratory (Embl) Barcelona, EspañaDetalles del puesto de trabajo: Empresa: European Molecular Biology Laboratory (EMBL) Nuevos anuncios de trabajo a su correo electrónico Puede elegir entre una amplia gama de trabajos: nuestro objetivo es ofrecer una selección lo más amplia posible Déjenos enviar nuevos anuncios ...
-
IT Support Engineer
hace 1 día
TravelPerk Barcelona, España**About Us** · We are TravelPerk: a scaling unicorn valued at **$1.4 **billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprise ...
-
Research Support Engineer
hace 1 semana
Barcelona Supercomputing Center (BSC) Barcelona, España**Job Reference**: · - 565_22_ES_AC_RE1**Position**: · - Research support engineer - Development of atmospheric emission models (RE1)**Closing Date**: · - Tuesday, 31 January, 2023**Reference**: 565_22_ES_AC_RE1**Job title**: Research support engineer - Development of atmospheric ...
-
Technical Support Engineer
hace 3 días
Marel Barcelona, España**Proud to have customers who rely on you? Our Technical Support Engineers are.** · As Technical Support Engineers, you'll be responsible for providing remote technical support and expertise to Customers, internal Customer Support teams, Field Service teams. You will ensure that ...
-
Customer Support Engineer
hace 1 semana
Seqera Labs Barcelona, EspañaDo you want to make meaningful contributions and grow your career at a company with a greater purpose? Join Seqera Labs as a Customer Support Engineer · Our Customer Success team seeks a curious person to support clients throughout their Nextflow Tower journey. You will touch all ...
-
Cloud Support Engineer
hace 1 semana
Seqera Labs Barcelona, España**Seqera exists to make complex scientific data analysis accessible at any scale. Empowering scientists with modern software engineering for data analysis** · We provide software for scientists solving today's most complex and important challenges from pioneering innovative thera ...
-
Virtualization Support Engineer
hace 1 semana
BESIDE Barcelona, EspañaAt **BESIDE** we are committed to the best talent in the technology sector. We have a Recruitment unit specialised in IT profiles to join our clients' staff. We work with a wide range of companies, which will allow us to find you the position that best suits your professional nee ...
-
Research Support Engineer
hace 1 semana
Barcelona Supercomputing Center (BSC) Barcelona, España**Job Reference**: · - 566_22_ES_AC_RE1**Position**: · - Research support engineer - Development of spatial and temporal emission proxies (RE1)**Closing Date**: · - Tuesday, 31 January, 2023**Reference**: 566_22_ES_AC_RE1**Job title**: Research support engineer - Development of s ...
-
Pm Support Engineer
hace 1 semana
ATG Europe Barcelona, EspañaSupport the implementation of contracts with industry under the responsibility of the Metrology Group; · - Support in the definition, drafting and implementation of processes related to the management of the Metrology Group and its assets; · - Develop ad-hoc routines, as needed. ...
Senior Technical Support Engineer - Barcelona, España - Palo Alto Networks
Descripción
Our Mission At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyondAt Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.
This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.
This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, togetherYour Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.
You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity.
Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact Work with customers to provide Technical Support of complex WAN architectures and network issues Replicate customer environments and network issues as needed to providefault isolation and root cause analysis for technical issues Provide technical expertise and guidance during testing and deployment of SD-WAN systems Work with engineering if needed to provide fixes or other remediation activities Manage critical customer issues and facilitate communication between customers, account teams, and engineering Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Your Experience Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Experience supporting enterprise customers with complex LAN/WAN environments Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch and DataCenter Architectures Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL Ability to independently debug broad, complex and unique networks with mixed media and protocols is required Experience with SD-WAN, virtualization or cloud technologies is a plus Experience with Palo Alto Networks, Cisco, Checkpoint, Juniper (Netscreen), or Fortinet products a plus Willing to work flexible and varying shift times including weekends and evenings Industry Certifications a plus Ability to work independently, as well as contributing as a team player The Team Our technical support team is critical to our success and mission.
As part of this team, you enable customer success by providing support to clients after they have purchased our products.
Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported.
We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo
It's simple:
we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
.
Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr
&v=024){kind=logo}
Usuarios de profesión Senior Technical Support Engineer en Barcelona
-
Carla Ballester
Estudiante de Ingeniería
-
Arleta Skrzynska
R& D manager
-
Daniela Santos Trino
Team Manager
-
Abdullah Bin Zubair
Biomedical Engineer
-
Franco Richetti
Project Manager
-
Ines Truszkowska
Customer Service Representative