Ines Truszkowska

I possess an extensive and well-versed background as a seasoned Customer Service Representative, boasting a wealth of invaluable experience accrued over the course of several years. Currently, I am actively engaged in the pursuit of new and exciting opportunities within the same dynamic professional domain.

During my tenure at ModSquad, I played an integral role in a multinational project spanning 15 languages.  This unique structure facilitated support in both English and Polish across diverse markets including Poland, UK, India, USA, and Canada. My core focus encompassed comprehensive assistance for customers encountering account-related challenges such as password retrieval, account recovery, playlist management, and subscription queries.

Within a brief four-month timeframe, I achieved level 2 access, empowering me to manage intricate scenarios involving fraudulent activities, refund processing, and adept troubleshooting for app-related intricacies. My proficiency extended to effective shift management, handling concurrent chats, and proficient utilization of tools such as Okta, LivePerson, SalesForce, Khoros, Slack, Gmail Suite, and Jira for streamlined inter-departmental communication and meticulous case oversight.

Leveraging my extensive year-and-a-half live chat background, I have become adept in fostering optimal customer interactions. My skill set extends beyond technical prowess; I excelled in fostering a meticulous 10-minute pre-shift routine, ensuring I was up-to-date with current trends and issues. Additionally, I meticulously engaged in end-of-shift wrap-ups, ensuring cases were resolved and shift reports meticulously detailed.

Throughout my career, I've cultivated a keen proficiency with Okta, LivePerson, SalesForce, Khoros, Slack, Gmail Suite, and Jira, platforms that facilitate seamless communication and efficient case management. My background extends to a previous role where I exclusively utilized Zendesk for customer service, thereby diversifying my technical toolkit.

With over a year and a half spent in live chat capacities, I possess an intimate understanding of its efficacy as a customer interaction channel. My adaptability shines through, as I seamlessly transition between various support channels including phone, email, and live chat. This multifaceted experience equips me to excel in any customer-facing context.

Looking ahead, I am enthusiastic about the prospect of harnessing my exceptional communication skills, empathetic disposition, and profound expertise in intermittent fasting and a healthy lifestyle. Merging these qualities with the comprehensive training your organization provides, I am poised to be an exceptional addition, bringing both immediate value and long-term growth potential to the team.

While my formal education provided the groundwork, much of my practical learning occurred through hands-on experiences. I believe in the intrinsic value of hands-on learning, as it allows for a deeper understanding of the subject matter. The foundation of my work experience has been built through a combination of unwavering determination and dedicated effort. Throughout the majority of my professional journey, I've taken it upon myself to proactively learn and grow, allowing my experiences to shape my expertise. 

My educational background reflects my commitment to self-improvement. I successfully completed high school with a specialization in journalism. This academic pursuit not only honed my communication skills but also cultivated my ability to perceive and articulate narratives effectively.