-
Escalation Specialist
hace 1 semana
Amazon Barcelona, EspañaAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands of De ...
-
Escalation Specialist
hace 5 días
Amazon Spain Fulfillment, S.L.U. Gelida, España De jornada completaAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. · Across the globe we have more than thousand Fulfillment Centers, thousands of ...
-
Cash Application
hace 5 días
Page Personnel España Barcelona, España**Responsibilities for Cash Application specialist** · - Liaising internally with O2C, P2P and R2R teams to ensure correct allocations. · - First level escalation for any issues raised by team members. · - First point of contact for other departments regarding team topics. · - Co ...
-
Junior Logistics Analyst
hace 1 semana
AMZN Spain Fulfillment, S.L.U. Barcelona, EspañaFluency in English. · - Strong communications skills - being able to effectively communicate to all levels directly and remotely · - Demonstrate problem solving and analytical skills, ability to analyze numerical data points, work with data to assess situations and take appropria ...
-
Customer Engagement Manager with Dutch
hace 6 días
Hewlett Packard Barcelona, España**Job Summary** · The Customer Service Representative/Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers/ Partners and Sales Force, within the area of order fulfillment. He/ she is located in a central or ...
-
Costumer Service
hace 1 semana
Walters People Barcelona, EspañaAn excellent opportunity as a Customer Service Specialist, with native or bilingual level of French and advanced level of Spanish is available now within a well-stablished tech company of the pharmaceutical sector in Vallés Oriental. · About the job: · In the position of Customer ...
-
Crisis Manager
hace 32 minutos
Ukio Barcelona, España**About Ukio |**: · We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spread ...
-
Jack Wolfskin- Outdoor Clothing Customer Service
hace 2 días
Webhelp Barcelona, España**Advisor** · **Location** · - Barcelona, Spain**Language** · - German*** · **Description**: · Jack Wolfskin is one of the leading suppliers of high-quality outdoor clothing, footwear and equipment in Europe and also the largest franchisor in the German specialist sports trade. J ...
-
Outdoor Clothing Customer Representative
hace 1 semana
Webhelp Barcelona, España**Advisor** · **Location** · - Barcelona, Spain**Language** · - Polish*** · **Description**: · Customer Support Representative · About the project · Our client is one of the leading suppliers of high-quality outdoor clothing, footwear and equipment in Europe and also the largest ...
-
Clinical Trial Manager Ii
hace 1 semana
Alexion Pharmaceuticals,Inc. Barcelona, EspañaLocation: Barcelona, Spain · Job reference: R-196792 · Date posted: 04/08/2024 · **This is what you will do**: · Assist the CPLs for the planning, implementation, execution and compliance of operational plans for clinical study/program with multiple clinical vendors in order to m ...
-
Hebrew Speaking Customer Representative in
hace 4 días
IT Jobs Worldwide Barcelona, EspañaHebrew Speaking Customer Representative in Barcelona, Spain · **Job details**: · **Location** · Barcelona · **Discipline** · - Customer Service**Reference** · 35917 · **Contact Name** · Maris Lahe · **Job description**: · Customer Representative · Main tasks · - Log call details ...
-
Transportation Lead
hace 2 días
Amazon Road Transport Spain, S.L.U. Barcelona, EspañaAdvanced proficiency in written and verbal English and local language · - Relevant experience in performing data analysis · Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a ce ...
-
IT Project Engineer
hace 1 semana
SITA Barcelona, España**Overview**: · - Overview: · - As an IT Project Engineer (Associate Customer Success Specialist) your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of th ...
-
Global Solution Architect
hace 1 semana
ADP Barcelona, España**Global Solutions Architect** · **The Global Solutions Architect is a role within the Global Integration Centre (GIC).** The primary responsibility of this role is to ensure operational preparedness for integrations between our clients HR system of record (Oracle, Workday, Succe ...
-
IT Support Representative
hace 2 días
JL Talent Partners Barcelona, EspañaWe're looking for a **German** speaking **Technical Support Specialist** to join our client's team in the beautiful Barcelona · **What you'll do**: · - Solve requests/incidents that require a higher level of technical knowledge · - Support technical enquires and manage incidents ...
-
Ahs Risk Manager
hace 2 días
Amazon Spain Services, S.L.U. Barcelona, EspañaStrong investigative skills to find the root cause of metric issues and the ability to provide viable solutions to Sellers. · - Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace. - Proven ownership and bias for action; willing to ...
-
Guided Entry Consultant
hace 33 minutos
CIBT Spain SLU Barcelona, España**Introduction to CIBT** · **_ Stability and growth:_** · Our vision is to be the premier visa service provider across an expanding global footprint. Our continued growth has been shaped by our five strong values that guide the way we work and the decisions we make each day to he ...
-
Webhelp Barcelona, España**Advisor** · **Location** · - Barcelona, Spain**Language** · - German*** · **Description**: · **Why join us** · Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. · We are looking ...
-
Dutch Customer Service
hace 1 semana
Recruit4Work S.L. Barcelona, EspañaLooking for an exciting and challenging opportunity in a young international and dynamic environment? Want to work and live in an international environment? Check out this position Have you always been interested in different cultures, traditions, values and habits? Move to Barce ...
-
Junior Logistics Analyst
hace 3 días
AMZN Spain Fulfillment, S.L.U. Barcelona, EspañaYou are fluent in English · - You have a strong track record of communication skills across multiple stakeholder groups. · - You are a problem solver, comfortable working with data to make critical decisions. · - You have excellent judgement and are able to make decisions under p ...
Escalation Specialist - Barcelona, España - Amazon
Descripción
Escalation Specialist - Electric Vehicle Chargers, Amazon Maintenance Operation Centre (EU AMOC)
• Proven experience in technical support, escalation management, or a similar role.
• Proficiency in English
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate effectively in a remote team environment.
• Willingness to work 24/7 shift rotations.
DESCRIPTION
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams' bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.Amazon is committed to building a sustainable future for our customers, local communities, and the planet. Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead of the Paris Agreement. To get there, we need exceptionally talented, bright, and driven people that are dedicated to making a meaningful impact on the sustainability of our products and supply chain. Amazon is a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint. Our state-of-the-art EV charging infrastructure continues to grow and span the globe, providing reliable and accessible charging solutions to drivers around Amazons transportation network. As an Electric Vehicle Charger Escalation Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers. You will be part of a 24/7 team responsible for remote coordination and escalation of maintenance and technical issues to ensure minimal downtime and optimal performance of our charging network. Key job responsibilities
• Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
• Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
• Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
• Provide remote technical support to on-site Maintenance Technicians, assisting in diagnosing and resolving issues to minimize downtime.
• Analyze data to proactively identify potential problems and performance trends. Develop improvements for optimizing reliability and RME processes.
• Maintain detailed records of technical issues, escalations, and resolutions. Use reports and dashboards to track the performance and reliability of the charging network.
• Collaborate closely with cross-functional teams, including field maintenance, operations, sustainability and external stakeholders, to ensure efficient issue resolution. We are open to hiring candidates to work out of one of the following locations: Barcelona, ESP
PREFERRED QUALIFICATIONS
• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Knowledge of electric vehicle charging systems and infrastructure.
• Proficient in other languages, particularly German or Portuguese.
Based on your recent activity, you may be interested in:
Location: ES, Community of Madrid, San Fernando de Henares
Posted: February 17, 2023 (Updated 6 months ago)
Posted: February 13, 2024 (Updated 10 days ago)
Posted: September 8, 2023 (Updated 23 days ago)
Posted: October 31, 2023 (Updated 23 days ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr