Jack Wolfskin- Outdoor Clothing Customer Service - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Advisor

Location

Barcelona, Spain
Language
German***
Description:
Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a
Customer Service Representative, German Market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

Fulltime contract, 39 hours/week: Rotative Monday
Saturday from 8:00 to 20:00
Competitive salary and performance bonus
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp
As a
Customer Service Representative in our team, you will:

Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues initially with Mentor
To follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
To understand and comply with administrative duties including holiday, sickness and overtime
To attend regular Team Meetings
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We'll be a great match if you:

Are native or proficient in German and English
Share our values of commitment, unity, integrity, recognition, and WOW
Good disposition to work in a customer service environment
Customer care skills ability to listen to and understand the customers' needs
Being an outdoor enthusiast, would be a plus
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Don't meet every single requirement?

Who we are
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

Jack Wolfskin is one of the leading suppliers of high-quality outdoor clothing, footwear and equipment in Europe and also the largest franchisor in the German specialist sports trade.

Jack Wolfskin products are now available in more than 490 company-owned stores and over 4,000 sales outlets worldwide. Jack Wolfskin products are characterised by optimal functionality, high quality and extraordinary innovation. In recent years, the outdoor specialist has conquered the market with numerous materials and product innovations. In addition, Jack Wolfskin is an absolute pioneer when it comes to sustainability.

The company has been a member of the Fair Wear Foundation since 2010 and has been awarded Leader Status five times in a row.

Jack Wolfskin is also a bluesign system partner. The company employs over 1,440 people worldwide.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ GERMANY