IT Support Representative - Barcelona, España - JL Talent Partners

JL Talent Partners
JL Talent Partners
Empresa verificada
Barcelona, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
We're looking for a
German speaking
Technical Support Specialist to join our client's team in the beautiful Barcelona


What you'll do:


  • Solve requests/incidents that require a higher level of technical knowledge
  • Support technical enquires and manage incidents of the clients product, car electrical chargers.
  • Progress / close service requests to a satisfactory conclusion on call management system
  • Proactively update customers with status and resolution progress
  • Monitor / progress all open queries in queue
  • Escalate potential service issues to appropriate level
  • Ensure contractual SLA is maintained
  • Respond to any reasonable task posed by the assigned manager
  • Achieve an excellent customer satisfaction level

What's the offer:


  • Health Coverage and Private Health Care.
  • Attractive Salary package.

What we're looking for:


  • German native


  • English B

  • At least 1 year of experience in a similar position (mandatory)
  • EU Citizenship or Spanish residence
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