Hebrew Speaking Customer Representative in - Barcelona, España - IT Jobs Worldwide

IT Jobs Worldwide

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Hebrew Speaking Customer Representative in Barcelona, Spain

Job details:

Location
Barcelona

Discipline

35917

Contact Name
Maris Lahe

Job description:

Customer Representative

Main tasks

Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues initially with Mentor
To follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
To understand and comply with administrative duties including holiday, sickness and overtime
To attend regular Team Meetings
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements:

Fluent English plus the language required for the market at a native level
Good disposition to work in a customer service environment
Customer care skills ability to listen to and understand the customers' need
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
About Multilingual Jobs Worldwide_
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more._
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries._