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    Helpdesk Engineer - Barcelona, España - Vastbouw

    Vastbouw
    Vastbouw Barcelona, España

    hace 3 horas

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    Descripción

    Ricoh transforma negocios con imaginación, claridad y visión; nos gusta llamarlo:IMAGINE.CHANGE.Nuestros equipos abrazan el cambio, redescubriendo nuevas formas de trabajar y nunca antes hemos sido tan resolutivos en nuestra misión #YouTransformRicoh.

    Somos líderes en servicios digitales, utilizando tecnologías innovadoras que facilitan el trabajo inteligente a las personas.

    Durante más de 80 años, hemos impulsado la innovación y actualmente ayudamos a las empresas a adaptarse con éxito a las nuevas formas de trabajar, ofreciendo soluciones digitales en cuatro áreas clave:

    Nuestros equipos abrazan el cambio, redescubriendo nuevas formas de trabajar y nunca antes hemos sido tan resolutivos en nuestra misión#YouTransformRicoh.

    Desde Ricoh tenemos la necesidad de un/a Helpdesk Engineer L1 (Inglés, se valoraran otros idiomas)para unirse a nuestro equipo de soporte remoto donde gestionará la resolución remota y escalado de peticiones e incidencias relacionadas con el puesto de trabajo:


    • Soporte remoto de nivel 1 resolviendo incidencias y peticiones relacionadas con el puesto de trabajo
    • Soporte al Sistema Operativo, Soporte Software Estándar, Gestión cliente correo ( local y web ), Seguridad del puesto de trabajo ( antivirus ), Soporte a escritorios virtuales (VDI), Gestión garantía hardware, soporte VoIP, soporte networking básico.
    • Cumplimiento de los niveles de servicio acordados con el cliente
    • Realizar el seguimiento de los tickets en curso hasta su resolución
    • Feedback continuo al cliente durante la gestión de los tickets
    • Monitorización servicios
    • Control backups
    • Gestión del buzón de correo, recepción de llamadas y gestión herramienta de ticketing
    • Escalado a L2 cuando la incidencia lo requiera (previo estudio y documentación de la misma)
    • Formación técnica (CFGS, Ingeniería, etc.); se le hará un test técnico en la entrevista.
    • Experiencia en soporte IT (al menos 2 años)
    • Español e Inglés (muy positivos otros idiomas )
    • Valorable Certificaciones ITIL o específicos

    Lugar de trabajo:
    Sede central (Sant Cugat)
    Horario: 24 x 7 con rotaciones cada 15 días entre los diferentes horarios del servicio.

    • Teletrabajo con 2 días presenciales en oficinas de Ricoh #J-18808-Ljbffr

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