Trabajos
>
Barcelona

    Cloud Business Support Analyst - Barcelona, España - Synnex Corporation

    Synnex Corporation
    Synnex Corporation Barcelona, España

    hace 1 día

    Default job background
    Descripción

    Cloud Business Support Analyst (m/f/d) page is loaded Cloud Business Support Analyst (m/f/d) Apply locations Barcelona, Spain time type Full time posted on Posted Yesterday job requisition id R29745 What can you expect in our E-Commerce environment TDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services.

    These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over 1Billion USD software through these eCommerce solutions.

    Our latest releases include a marketplace for Cloud Services, a White Labelled eCommerce solution, and an API platform for both customers and vendors.

    Job Purpose The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses.

    This includes offering shared services through TDSYNNEX owned Shared Service Center outsourced to service partners in EMEA.

    The Business Support Analyst will work directly with our Operations Support team and in constant contact with countries and stakeholders.

    She /he will work with management, local sales teams, internal departments, platforms owners, IT teams, customers and vendors to gather and analyse information and make recommendations.

    An important role for this will be to work closely with TDSYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.

    The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable.

    Other project orientated duties may be assigned as needed.

    Responsibilities:

    Mapping of process flows across Operations teams: the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.

    Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.
    Proactively monitor cloud resources and identify potential performance bottlenecks.

    Document all process accordingly:

    Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.

    Ensure appropriate training and self–actualization of skills for all staff for new processes or with outsourced parties.
    Ensure relationship with countries and other stakeholders under excellency metrics.
    Review KPI ́s and SLA ́s and work upon them to keep the expected metrics.
    Proactively monitor cloud resources and identify potential performance issues.
    Knowledge Skills and Experience
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
    Experience in a technical support or operations role, preferably with cloud technologies is a plus, but not mandatory.
    Ability to work autonomously and independently.
    Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.
    Comfortable working in an international result driven project organisation.

    Technical Know-how tools such as: SAP, MS office products, hardware, and operating systems as well as monitoring tools, etc is a plus.

    Significant experience working with large multinational accounts.
    Written and oral communication and presentation skills in English language, additional European languages being a plus.
    Excel advance knowledge considered a plus but not mandatory.

    Benefits:
    We foster a collaborative and growth-oriented work environment that values innovation and professional development.

    A Team like no other Yes, it's the first one we list for a reason: We are a dynamic, proactive and multi-national team consisting of uniquely creative individuals from all walks of life.

    Nothing more important than the people you surround yourself with, and we consider our team as the greatest benefit of all .

    As International as it gets We are represented in 100+ countries and multicultural exchanges are a daily routine .

    Sheer limitless career development:
    Opportunities across job functions, departments and geographical locations. Various trainings, courses and certifications will enable you to enrich your technical expertise.

    in this particular role you will g ain experience with cutting-edge cloud technologies and best practices from true industry experts.

    Empowerment The possibility to co-develop business procedures and to be part of the success of our global organisation .
    Supportive working climate. Managers become mentors and colleagues become friends, at the office as well as after working hours.

    You will have regular touchpoints with your direct superior in which you can talk about anything you want and all our experts.

    Various well-being initiatives . We care about YOU, so allow us to ensure that you are doing well.

    Additionally, you are encouraged to enjoy our cozy outdoor Chill-Out area whenever the sun is shining, or retreat from your screen for some Fussball-Kicker or Arcade Action.

    Monetary Benefits ? How about a plethora of choices when it comes to discounts - Travel, clothing, toys, sport,... and much more.

    Our partnerships enable you to save on almost everything, and obviously:
    our IT discounts on hardware/software for employees are a real steal .
    Flexible compensation .

    Competitive salary is nice, and we offer it, but we think it is has become necessary for you to diversify and increase your net salary .

    Medical security .

    It has become crucial, so we provide health and dental insurance,besides medical experts (General Practitioner) and Physiotherapy services at the office (depends on location).

    Social Responsibility. We care immensely about you, and so we also care about the community around us.

    Thus, Tech Data is actively involved in numerous initiatives worldwide to support projects that make this world a better place .

    Hybrid working model , because it simply offers the best of both worlds .
    #LI-JZ1
    #LI-HYBRID
    What's In It For You? Elective
    Benefits:
    Our programs are tailored to your country to best accommodate your lifestyle

    Grow Your Career:
    Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses

    Elevate Your Personal Well-Being:
    Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program

    Diversity, Equity & Inclusion:
    It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

    Make the Most of our Global Organization:
    Network with other new co-workers within your first 30 days through our onboarding program

    Connect with Your Community:

    Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

    Don't meet every single requirement? Apply anyway.

    At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

    If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

    You may be exactly the person we're looking for

    Join the Power of Us at TD SYNNEXWe're 22,000 of IT's best and brightest, who share an unwavering commitment to bringing products, services and solutions to the world.

    Take the next step towards a rewarding career and apply today. We're excited to meet you
    #J-18808-Ljbffr
  • Adamo

    IT Billing Support Analyst- Sector

    hace 1 semana

    Adamo Barcelona, España

    Como Analista de Soporte de Facturación IT se unirá al Equipo de Facturación IT, y su principal responsabilidad será proporcionar soporte a nuestros sistemas de facturación minorista (B2C y B2B) y mayorista. Trabajará en estrecha colaboración con los usuarios finales y las partes ...

  • coty

    IT Support Analyst

    hace 3 días

    coty Barcelona, España

    IT SUPPORT ANALYST - BARCELONA · We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. · RESPONSIBILITIES · We are looking for an IT ...

  • COFCO International North America

    IT Support Analyst

    hace 1 semana

    COFCO International North America Barcelona, España

    COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerlan ...

  • Schneider Electric Norge AS

    IT Support Analyst

    hace 5 días

    Schneider Electric Norge AS Barcelona, España

    Funciones: · Supervisar el correcto funcionamiento de las plataformas e-commerce, entrada de pedidos , envío de confirmaciones de pedidos, albaranes y facturas. Identificar puntos de mejoras y preparar documentos técnico-funcionales para las adaptaciones de evolutivos y nuevas f ...

  • Schneider Electric Norge As

    It Support Analyst

    hace 3 días

    Schneider Electric Norge As Barcelona, España

    Funciones: · Supervisar el correcto funcionamiento de las plataformas e-commerce, entrada de pedidos , envío de confirmaciones de pedidos, albaranes y facturas. Identificar puntos de mejoras y preparar documentos técnico-funcionales para las adaptaciones de evolutivos y nuevas fu ...

  • Clarivate

    Technical Support Analyst

    hace 3 días

    Clarivate Barcelona, España

    Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changi ...

  • Clarivate

    Technical Support Analyst

    hace 1 semana

    Clarivate Barcelona, España

    #hybrid - Barcelona · We are looking for a Technical Support Analyst to join our European Support Team in Spain. This is an amazing opportunity to work in a team of Ex Libris product experts. We have a great skill set in knowledge-centered technical support in the library industr ...

  • Ria

    Agent Support Analyst

    hace 6 días

    Ria Barcelona, España

    To investigate the exchange rates of the competition · Calling the competition. · Asking agents who work with the competition or our own agencies. · Asking the day rates in the system according to: the agent ́s "level", the country, the correspondent · To attend the customers in ...

  • Zimmer Biomet

    Sales Analyst Support

    hace 6 días

    Zimmer Biomet Barcelona, España

    -Requisition Number · EMEA10557 · Employment Type · Full-time · Location · Barcelona · **What Is It Like To Work at Zimmer Biomet**: · At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment w ...

  • Markem-Imaje

    Indirect Tax Analyst Support

    hace 3 días

    Markem-Imaje Barcelona, España

    **Indirect Tax Analyst Support** · **Temporary replacement due to a maternity leave** · Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve com ...

  • SITA Switzerland Sarl

    Analyst Customer Applications Support

    hace 1 día

    SITA Switzerland Sarl Barcelona, España

    Overview: · **_ WELCOME TO SITA'S AIRCRAFT BUSINESS UNIT_** · SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport in ...

  • Dynatrace

    Senior Salesforce Support Analyst

    hace 1 semana

    Dynatrace Barcelona, España

    **Company Description** · Do you have what it takes? Come join our dynamic and growing IT center of excellence · - Create and manage all aspects of users' security: profiles, roles, permissions, and sharing rules. · - Experience writing and maintaining standard helpdesk procedure ...

  • SITA Switzerland Sarl

    Senior Analyst Customer Applications Support

    hace 1 semana

    SITA Switzerland Sarl Barcelona, España

    Overview: · **ABOUT THE ROLE AND TEAM**: · Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team. · Are you ready to be part of the future? · **What You Will Do** · - Ensure that defined SLAs are met for t ...

  • 0743 Deutsche Bank, Sociedad Anónima Española Unipersonal

    Sales Coverage Support Junior Analyst

    hace 4 días

    0743 Deutsche Bank, Sociedad Anónima Española Unipersonal Barcelona, España

    :FUNCIONES A REALIZAR- Soporte comercial a ventas de negocio internacional basado en la:coordinación emisión avales, cartas de crédito, remesas documentarias y otros medios de pago internacionales- Soporte operacional a la red y apoyo bidireccional entre los diferentes departamen ...

  • 0743 Deutsche Bank, Sociedad Anónima Española Unipersonal

    Sales Coverage Support Junior Analyst

    hace 1 semana

    0743 Deutsche Bank, Sociedad Anónima Española Unipersonal Barcelona, España De jornada completa

    Description · : FUNCIONES A REALIZAR · Soporte comercial a ventas de negocio internacional basado en la: · coordinación emisión avales, cartas de crédito, remesas documentarias y otros medios de pago internacionales · Soporte operacional a la red y apoyo bidireccional entre l ...

  • Sdi Digital Group

    Sales Coverage Support Junior Analyst

    hace 6 días

    Sdi Digital Group Barcelona, España

    FUNCIONES A REALIZAR Soporte comercial a ventas de negocio internacional basado en la : · coordinación emisión avales, cartas de crédito, remesas documentarias y otros medios de pago internacionales · Soporte operacional a la red y apoyo bidireccional entre los diferentes departa ...

  • Sdi Digital Group

    It Support Analyst

    hace 1 semana

    Sdi Digital Group Barcelona, España

    IT SUPPORT ANALYST BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. · RESPONSIBILITIES We are looking for an IT Suppor ...

  • SDi Digital Group

    IT SUPPORT ANALYST

    hace 1 semana

    SDi Digital Group Barcelona, España

    IT SUPPORT ANALYST BARCELONA · We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. · RESPONSIBILITIES · We are looking for an IT ...

  • COTY

    IT Support Analyst

    hace 1 semana

    COTY BARCELONA, España De jornada completa

    IT SUPPORT ANALYST - BARCELONA · The newly created role will be part of a new team being built in this brand-new COTY location in the commercial center of Barcelona. As an entry level role in IT this provides a great opportunity for learning, development and growing all aspects o ...

  • Adamo Telecom Iberia S.A

    It Application Support Analyst

    hace 5 días

    Adamo Telecom Iberia S.A Barcelona, España

    The IT Application Support Analyst will be joining the IT department and the Retail systems & Billing Team and his/her main responsibility will be to provide support for our Business Support systems. · The IT Application Support Analyst will be working closely with end users and ...