IT Support Analyst - Barcelona, España - COFCO International North America

COFCO International North America

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains.

We provide the food the world needs in a responsible way.

Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs.

With 11,000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific.

We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

Job Purpose:

Ensuring the smooth running of the Service Desk and providing 1st and 2nd-level support to global users.

Responsibilities:

You will be the single point of contact for internal end users with complete ownership of technical issues while interacting and escalating with technology towers and external vendors;
Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner;
Support scoped technologies including Windows 10 Enterprise, Windows Server 2012/2016, Citrix XenApp, Exchange, Active Directory, Microsoft 365 Suite, and Azure;
Problemsolving Network, PC/Server hardware, and OS issues;
Provide systems monitoring and systems testing as required;
Follow the ITSM Incident, Request, Problem, Change, Asset, and Knowledge Management;
Identify, screen, and evaluate new solution opportunities to address unmet IT operational needs;
Monitor computer networks for security issues;
Investigate and resolve network and other communications incidents following NOC runbooks;
Investigate and resolve security breaches and other cyber security incidents following SOC runbooks;
Install security measures and operate software to protect systems and information infrastructure;
Document security breaches and assess the damage they cause following security runbooks;
Fix detected vulnerabilities to maintain a highsecurity standard;
Support enduser installs and troubleshooting of security software;
Document technical knowledge in the ITSM (ServiceNow) tool;
Participate in research and pursuit of new IT operational solutions and evaluate the applicability and usefulness of current processes and solutions;

Requirements:

2y of experience;
Microsoft 365 Services;
Windows 10 Enterprise administration;
Knowledge of Windows Server 2012 / 2016;
PCs, laptops, printers, and peripherals;
Strong written and verbal English communication skills;
Spanish and Portuguese communication skills will be a plus;
Strong team player;
High Flexibility: you can work in shifts.

We kindly request that you submit your CV in English.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.