Senior Salesforce Support Analyst - Barcelona, España - Dynatrace

Dynatrace

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Company Description
Do you have what it takes? Come join our dynamic and growing IT center of excellence

Create and manage all aspects of users' security: profiles, roles, permissions, and sharing rules.
Experience writing and maintaining standard helpdesk procedures and documentation.
Assist users in creating selfservice reports.
Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
Provide quality assurance testing of business enhancements and reports on as needed basis.
Configure Salesforce maintenance request.
Prepare and execute data migrations.
Document knowledge base articles and system process flows.
Mentor and lead juniorlevel admins.

Qualifications

Bachelors' degree or in the process of a bachelor's degree preferred.
Prior Management or Team Lead experience.
Experience with
Salesforce CPQ, preferably with a SaaSbased business.
Experience with data tools like
Data Loader and Demand Tools preferred.
Experience in supporting 1,500+ SFDC users preferred.
Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies and take on additional responsibilities.
An ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
Possess an understanding of commercial sales processes: demand generation, lead, opportunity, contract, sales order, and booking management.
Experience with Jira and Confluence.
Experience with data management with a focus on attention to detail.
Ability to effectively juggle multiple tasks at the same time.

Additional Information What's in it for you?**- A
one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for
a world where
software works perfectly.

Working with the
latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and
pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and
allows you to grow.
A globally unique and
tailormade career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A
truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to
help you start your journey to a new country, always there to support and by your side.
Attractive compensation packages and stock purchase options with
numerous benefits and advantages.