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    Customer Success Manager - Barcelona, España - Lengow

    Lengow
    Lengow Barcelona, España

    hace 1 semana

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    De jornada completa
    Descripción

    Your main mission will be :

  • Maintain a deep understanding of our solutions to speak with customers about the most relevant features/functionality for their specific business needs.
  • Develop a trusted advisor relationship and drive customer's adoption and development of best practices to continually maximize their investment.
  • Anticipate and mitigate risk to drive superior renewal rates and increase retention.
  • Identify and grow opportunities to ensure expansion within customers and be able to negotiate with them.
  • Manage the contracts and Renewals to minimize churn.
  • Be a point of contact for escalations that impact the customer's success.
  • Build strategy for your accounts to drive loyalty and avoid churn.
  • Work closely with other departments and provide client feedback to Product Management.
  • Understand and assess customer requirements.

    • Hiring Process:

    1. Phone call with Maria from our HR Team.

    2. Manager interview with our Head of Customer Success, Mathieu.

    3. Business case with Mathieu and Anna, our CCO.

    4. Reference taking, then hiring promise.

    Requirements

    We are looking for a person who is willing to invest in this great adventure, with the following skills:


    • You have at least 3 years experience in the digital sector (e-commerce or Saas), and have successful commercial experience in a similar position with a focus on key accounts (Account Manager or Customer Success Manager)


    • You are fluent in Spanish and Italian (a third language is a plus such as German)


    • You will be able to work in a fast-paced environment, with a good knowledge of the market and a good understanding of the market and its needs.


    • You have a good command of Excel


    • Finally, you like to take up ambitious challenges and share our passion for digital

    Benefits

    Joining Lengow is also an opportunity to benefit from many advantages :

  • Working schedule: Monday to Thursday from 9 am to 6 pm and Fridays from 9 to 3 pm.
  • Some flexibility in hours is provided.
  • Fridays homeworking.
  • Great learning opportunity in a fast-growing technological based company.
  • International, young and dynamic work environment.
  • Gym membership discounts.
  • Private medical insurance discounts.
  • Free ecological fruit and coffee
  • Location: Barcelona, 360o views of the city in a great office
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