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    Director of Professional Services - España - Spark Digital & Analytics

    Spark Digital & Analytics
    Spark Digital & Analytics España

    hace 1 semana

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    Descripción

    Permanent employee,Full-time· Dublin - Hybrid About the job

    Spark is a powerhouse of innovation, a champion among firms, blazing a trail for SMEs and enterprise businesses. Our secret weapon? Data. With our unmatched expertise, we bring unparalleled value to our customers, propelling them to new heights of success.

    At Spark, we don't settle for the ordinary. We're on a mission to revolutionise the business landscape, one data-driven solution at a time. From inception to execution, we provide comprehensive end-to-end services encompassing strategy, design, development, and implementation, relentlessly pursuing excellence, constantly optimising operations, boosting revenue, and reducing costs. This unwavering dedication ensures our customers stay ahead of the competition, achieving extraordinary results that redefine what's possible. But here's the thing-we can't do it alone. We need a team of brilliant minds, trailblazers, and visionaries to join our ranks, eager to make a difference and deliver on our promises to our customers. So, if you're ready to embark on an exciting journey where every day is an opportunity to create something remarkable, look no further. Spark is calling.

    The Director of Professional Services is a strategic senior management position responsible for overseeing and managing the professional services side of the business.

    The specific job description may vary depending on the organisation's industry and specific needs. It's important for the Director of Professional Services to have a deep understanding of the company's services and industry to effectively lead their team and deliver value to clients.

    Specifically, we see your time is spent:

    Team Leadership: Lead, mentor, and inspire a diverse team of professionals, fostering a culture of collaboration, excellence, and innovation. Ensure teams are motivated, engaged, and aligned with the company's goals.

    Service Delivery Excellence: Oversee all aspects of service delivery, ensuring that projects are completed on time, within budget, and to the highest quality standards. Continuously monitor and improve service delivery processes and methodologies. Implement quality control processes to ensure deliverables meet or exceed client expectations. Establish and monitor key performance indicators (KPIs) for service delivery.

    Customer Satisfaction: Build and maintain strong client relationships by consistently delivering exceptional value and addressing client needs.

    Technical Expertise: Stay abreast of industry trends and emerging technologies in Data, AI, and Software Design and Development. Provide technical leadership and guidance to teams, ensuring they are equipped with the knowledge and skills needed to excel.

    Resource Management: Effectively allocate and manage resources, including processes, personnel, budgets, and tools, to optimise service delivery efficiency and effectiveness.

    Risk Management: Identify and mitigate risks related to service delivery, including scope changes, resource constraints, and client expectations. Develop contingency plans as needed.

    Financial Management: Work with the Ops and Commercial functions to ensure that service delivery is aligned with the company's financial goals and profitability targets.

    Continuous Improvement: Foster a culture of continuous improvement, encouraging teams to learn from past projects and adapt to evolving client needs and industry best practices.

    What will pique our interest is someone that might have:

    Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Engineering, Business).

    Proven track record of at least 7-10 years in a leadership role within a consulting or professional services organisation.

    Strong background in Data, AI, and Software Design and Development, with a deep understanding of industry trends and best practices.

    Exceptional communication and interpersonal skills to effectively interact with clients, team members, and senior executives.

    Demonstrated ability to manage large teams and complex projects, ensuring successful outcomes.

    Strategic thinking and problem-solving skills, with a results-oriented mindset.

    Experience with resource allocation, budgeting, and financial management.

    Proven ability to drive process improvement initiatives and implement best practices.

    A commitment to quality, client satisfaction, and continuous improvement.

    Strong leadership presence, with the ability to inspire and motivate teams.

    How we can support you:

    • We offer a flexible hybrid work environment that combines the best aspects of remote work and office collaboration. Our headquarters are in Dublin's vibrant Temple Bar, while our cutting-edge R&D centre resides in the historic Centro Histórico in Malaga, Spain; each providing a dynamic backdrop for your work. You can enjoy the perks of in-person collaboration, networking, and a vibrant office culture; however, you also have the flexibility to work remotely (with a home office allowance) and maintain a healthy work-life balance.
    • Unlimited leave. Spark believes in recognising and rewarding based expertise and value brought to our customers. We prioritise results and empower our team members to achieve greatness while maintaining a healthy work-life balance.
    • We believe in equitable compensation for all our team members. We offer market-beating packages and pension plan that acknowledge the value and expertise everyone brings to Spark. Our dedication to providing transparent and competitive salaries reflects our appreciation for hard work and our commitment to fostering a motivated and thriving workforce.
    • We prioritise our employees' wellbeing, and we've been recognised as a finalist for Employee Wellbeing Award. Our Employee Wellbeing initiatives include programs for physical health (Fitbit, Bike to Work Scheme, etc), mental resilience, work-life balance, and career development, along with a comprehensive VHI Health Insurance Plan.
    • Spark offers an annual training budget with 2 weeks of study leave to attend conferences and courses that enhance your skills, providing the dedicated time to focus on your learning and development.
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