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    Professional Services Consultant - España - Fortra, LLC

    Fortra, LLC
    Fortra, LLC España

    hace 6 días

    Default job background
    Descripción

    The Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

    WHAT YOU'LL DO

    • Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as: integration with 3rd party products using API's, NERC CIP solution delivery, or Information Systems Security
    • Develop custom scripts, utilities, or integrations to fulfill customer needs
    • Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer's environment
    • Support projects by delivering timely status updates to internal and customer teams
    • Ability to troubleshoot technical issues to resolve customer problems
    • Execute customer/project requirements and escalate issues to leadership when necessary
    • Deliver services and support both onsite and remote
    • Assists PMO to define the project scope, goals, and deliverables and report on progress
    • Authority to act within defined policies inside area of expertise/knowledge as directed
    • Support Services revenue objectives by maintaining 75% billable utilization
    • Other duties as assigned

    QUALIFICATIONS

    • 2-3 years of experience in Consulting, Customer Success, Services Coordination, Support or Training
    • Excellent communication skills with both technical and non-technical audiences
    • Solid problem-solving skills
    • Good aptitude for troubleshooting
    • Fundamental understanding of network connectivity, web interfaces, end point management and software deployment
    • Experience with successfully managing external stakeholders through conflict resolution
    • Proactive, adaptable, and receptive to feedback
    #J-18808-Ljbffr
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