Trabajos
>
Madrid

    Junior Fraud Specialist - Madrid, España - Spotahome

    Spotahome
    Spotahome Madrid, España

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    Why us?

    We trust our team and we are goal oriented
    Competitive salary in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary
    Stock Options of one of the most promising and best funded start-ups in Europe
    Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs
    Day off on your birthday, we celebrate it with you
    Training budget, company events and team building activities.
    A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
    An open corporate culture with plenty of room for new ideas and impulses
    People. Work with talented, committed and supportive teammates
    International work environment with more than 16 nationalities
    No politics or bureaucracy. Only a great environment for you to achieve your best work

    Your mission

    The Trust & Safety area is responsible for KYC, Fraud, High-Risk Complaints, Chargebacks, Landlord's Warranty, Claims Processing & Collections. They are Spotahome experts when in the tiny minority of cases things go wrong. This team takes a holistic approach to problem solving which is data led when dealing with such issues and work closely with the Legal Team when required.

    The Trust and Safety Agent or Fraud Specialist will be working on identifying online behaviours that could indicate fraudulent actors and removing them from the Spotahome platform.

    Furthermore, they would be replying to the payments disputes that Spotahome receives, support landlords & tenants through the KYC processes, address any payment issues and work as a collections function to collect unpaid fees.

    Finally, the trust and safety agent will be in charge of all the complaints / claims related to the Spotahome Guarantee, requesting any documentation needed from the clients for the investigation and resolution of these cases.

    What would you be doing?
    • Payment Disputes.
    • Fraud prevention investigation & KYC implementation.
    • Handle Trust and Safety cases related to Spotahome Guarantee - claims handling.
    • Support Landlords & Tenants on payment processes including collection activities.

    Your profile

    • 1 year experience in similar position or studies related to Criminology, Fraud or similar.
    • Understanding of online payments and risk management in e-commerce strongly preferred.
    • Meticulous and detail oriented.
    • Ability to learn and adapt to new technologies.
    • Solid judgment and a strong moral compass.
    • Data-driven, and ability to see patterns within data.
    • Excellent problem solving, critical thinking and customer service skills.
    • Able to work and self-organise with rapidly changing priorities.
    • Strong written and verbal communications skills in English and Spanish; fluency of a third language is a bonus.
    • Based in Madrid

    About us

    Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

    At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending "Homecheckers" to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

    So far we've helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting
    We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

  • Spotahome

    Fraud Specialist

    hace 5 días

    Spotahome Madrid, España

    About Spotahome · Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the tra ...

  • Triodos Bank

    Fraud Specialist

    hace 6 días

    Triodos Bank Las Rozas, España

    ¿Por qué trabajar en Triodos Bank? · ¿Quiénes somos? · Triodos Bank es un experto líder en banca sostenible, fundado en 1980 en los Países Bajos, con sucursales en Bélgica, Alemania, Reino Unido y España. · Triodos Investment Management es un líder mundialmente reconocido en inve ...

  • BBVA

    Digital Fraud Manager

    hace 1 semana

    BBVA Madrid, España

    **Area**: · **ENGINEERING** · **Deadline for applying**: · **2/5/2023** · **Company**: · **001** · **What are we looking for?** · About you · Required experience: · - BS degree required - Business Management or Economics degree. Computer Science, Physics, Math or Engineering degr ...

  • Amex

    Team Leader

    hace 2 días

    Amex Madrid, España

    **You Lead The Way. We've Got Your Back** · At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, o ...

  • Cleafy

    Sales Engineer

    hace 1 semana

    Cleafy Madrid, España

    **Cleafy **is a SaaS company, a team of fraud hunters, cybersecurity experts, data scientists, and software engineers that since 2014 share the same dream: make technology a safer place. · Every day, we work side by side with our customers to help them safely navigate digital opp ...

  • Deutsche Bank

    Afc Investigator

    hace 4 días

    Deutsche Bank Madrid, España

    Regulation, Compliance and Anti-Financial Crime (AFC) protect the integrity and reputation of Deutsche Bank. They manage the Bank's risks and help to avoid unintentional rule breaches and conflicts of interest. At the same time, they also advise on ethical conduct, governance iss ...

  • N26

    Sar Delegate

    hace 23 horas

    N26 Madrid, España

    **About the opportunity**: · We are currently looking for a Financial Crime SAR Specialist to join the Spanish MLRO Team. In this role, you will be in charge of autonomously coordinating and making decisions on operational financial crime related topics of the Spanish Branch. · I ...

  • The Summer Agency

    Native English Content Manager

    hace 23 horas

    The Summer Agency Madrid, España

    Are you an English native Content Strategist with a knack for crafting captivating content? Are you ready to champion the fight against fraud and money laundering? · At The Summer Agency, we are seeking an experienced English Native Content Manager to develop and implement a web, ...

  • TransUnion

    Account Manager

    hace 1 semana

    TransUnion Madrid, España

    TransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · TransUnion is a major credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sec ...

  • NN Group

    Accounting Analyst- Claims

    hace 1 semana

    NN Group Madrid, España

    In Nationale Nederlanden, the person is the one that makes the professional. Following the company's strategy, we want to reinforce our structure within our main offices located in Alcobendas, with an hybrid, flexible, and conciliatory work environment. · On this occasion, we off ...

  • Santander

    Risk Expert

    hace 3 días

    Santander Boadilla del Monte, España

    Risk Specialist · Country: Spain · **WHAT YOU WILL BE DOING** · **GETNET (PAGONXT) **está buscando un/a **RISK EXPERT **para nuestras oficinas en **BOADILLA DEL MONTE.** · **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** · **GETNET **es la entidad dedicada a la adquisición y emis ...

  • Santander

    IT Risk

    hace 1 semana

    Santander Boadilla del Monte, España

    IT Risk & Cyber Security Compliance & Control · Country: Spain · **WHAT YOU WILL BE DOING** · **SANTANDER CONSUMER FINANCE GLOBAL SERVICES **_(SCFGS) _**is looking for a **_IT Risk & Cyber Security Compliance & Control _**at based in our HEADQUARTERS (BOADILLA MONTE) office.** · ...

  • Pandora

    Risk & Loss Prevention Specialist

    hace 6 días

    Pandora Madrid, España De jornada completa

    Risk & Loss Specialist · Madrid, Spain · Reporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations. · WHAT YOU'LL DO · Key accountabilities for the FP&A specialist in ...

  • TransUnion

    Fraud Consultant

    hace 1 semana

    TransUnion Madrid, España

    Senior Customer Success Consultant page is loaded · Senior Customer Success Consultant · Solicitar locations Madrid time type Full time posted on Publicado hace 3 días job requisition id TransUnion's Job Applicant Privacy Notice · Lo que traeremos: · TransUnion is a global i ...

  • Subsea 7

    Supply Chain Specialist

    hace 1 semana

    Subsea 7 España

    At Subsea7 , we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered over 1000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world. · Our ...

  • Subsea 7

    Coating Engineer

    hace 1 semana

    Subsea 7 España

    Subsea7 are looking for a Coating Engineer to join our Pipelines Team in Merida. The successful candidate will be required to provide technical support to various Subsea Projects and ensure good engineering practice. · MAIN DUTIES & RESPONSIBILITIES: · Plan, produce and review ...

  • ALICE

    Face Recognition

    hace 4 días

    ALICE España

    Face Recognition / ID Validation AI Engineer · Face Recognition / ID Validation AI Engineer · About the job · We are looking for an AI engineer with strong software development and machine learning skills. You will be working side by side with other machine learning and comput ...

  • Incode

    Business Analyst Emea

    hace 2 días

    Incode Madrid, España

    Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. · Through our revolutionary identity solutions, we are unleashing the business potential of unive ...

  • Amazon

    Investigation Specialist I

    hace 3 días

    Amazon Comunidad de Madrid, España

    Investigation Specialist I with German, KYC · Job ID: | Amazon Ireland Support Services Limited - A94 · Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the mea ...

  • Amazon

    Investigation Specialist I

    hace 2 días

    Amazon Madrid, España

    Investigation Specialist I with German, KYCJob ID: | Amazon Ireland Support Services Limited - A94 · Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means t ...