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Technical Support Specialist
hace 2 días
Geco Asia Pte Ltd Aller, EspañaWe are excited to announce an opportunity for highly motivated and experienced Technical/Business Support Specialists to join our dynamic team. The ideal candidate will have good business acumen with basic or advanced knowledge of sales processes (quote to fulfill) and systems(CR ...
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Technical Support Specialist
hace 3 días
GECO Asia Pte Ltd Principado de Asturias, EspañaWe are excited to announce an opportunity for highly motivated and experienced T echnical/Business Support Specialists to join our dynamic team. The ideal candidate will have good business acumen with basic or advanced knowledge of sales processes (quote to fulfill) and systems ...
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Sales Support Specialist
hace 1 semana
Axalta Asturias, España De jornada completaDescription · : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and ad ...
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Sales Support Specialist French
hace 6 días
Axalta Asturias, España De jornada completaDescription · : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and ...
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Product Marketing Coordinator
hace 1 día
Axalta Coating Systems Asturias provincia, EspañaJob Description: · Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and ...
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Label, Sku
hace 2 días
Axalta Coating Systems Asturias provincia, EspañaJob Description: · Axalta is looking for an enthusiastic young graduate to join the Refinish Portfolio management team as an intern. · This is a 12-month trainee position which will give you the opportunity to step in an amazing industry · What will you be doing? · Help with admi ...
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Global Manager Euc
hace 4 días
Axalta Coating Systems Asturias provincia, EspañaJob Description: · Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and ...
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Credit Emea Team Leader
hace 4 días
Axalta Coating Systems Asturias provincia, EspañaJob Description: · The Team Lead will lead the assigned Credit team within the overall Finance EMEA Credit organization that is part of the Finance Shared Service center located in Asturias. · The role will report to the EMEA Credit Manager. · This position will be a mix role for ...
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8704 Axalta Coat. Sys. Spain Principado de Asturias, EspañaCustomer Service and Sales Support Specialist Dutch & French page is loaded · Customer Service and Sales Support Specialist Dutch & French · Apply locations Asturias Asturias time type Full time posted on Posted 30+ Days Ago job requisition id Job Description: · Axalta has re ...
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Business Development Professional
hace 1 semana
Sandvik Gijon, EspañaDate limite: · Non défini(e) · Pays: · Suède · Localisation: · Avilés · ID de poste: · R0057993 · **POSTULER À CET EMPLOI** · - Job description · - employment contract · - full time · - flexible location · - opportunity to work from home with a regular visit to clients · - specia ...
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Research Engineer On Steelmaking, Casting
hace 1 semana
ArcelorMittal Gijon, EspañaWe are looking for Researchers, Industrial or Mining Engineers to support Steelmaking, Casting & Scrap team in the field of green steel production route, projects related to scrap characterization, electric routes and casting processes support through the implementation of new te ...
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ArcelorMittal Gijon, EspañaSteelmaking, Casting & Scrap Area is one R&D department alignment with ArcelorMittal objectives to ensure tomorrow steel production, focused on new green routes, scrap optimized use, new technologies in electric routes as well as to enhance steel processes developing the most sui ...
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Research Engineer On Rail
hace 4 días
ArcelorMittal Gijon, EspañaRail & Green Long Products team is dedicated to support ArcelorMittal's rail production plants competitiveness, quality and sustainability, as well as commercial team requests to develop new steel grades and High Added Value solutions for the railway market. · We are looking for ...
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Manager Global End User Compute
hace 1 semana
Axalta Llanera, España**Responsibilities**: · **Key Responsibilities**: · - Lead and manage a team of End User support specialists providing business hours and relevant off hours support and availability · - Serve as the escalation point for End User issues and problems · - Value optimization by drivi ...
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Axalta Asturias, España De jornada completaDescription · : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and ...
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Payroll Manager, Emea
hace 1 semana
Axalta Llanera, España**Responsibilities**: · The Payroll Manager, EMEA is responsible for the day-to-day payroll operations of the EMEA payroll team, responsible for all locations in Europe, Middle East, and Africa. Current locations include Austria, Belgium, Czech Republic, Denmark, France, Germany, ...
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Customer Service and Sales Support Specialist France
hace 1 semana
Axalta Asturias, España De jornada completaDescription · : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and ...
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Depositary Manager
hace 1 semana
Iq-Eq Group Aller, EspañaConcentrates in driving business growth and the development of talent. Spends time in reviewing and assessing overall team performance.Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, IT, etc.)Concent ...
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Network / Telecom Operations Specialist (f/m/d)
hace 5 días
Dupont Avilés, España OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
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Logistics Service Complaints Handling Specialist
hace 5 días
8704 Axalta Coat. Sys. Spain Principado de Asturias, EspañaLogistics Service Complaints Handling Specialist page is loaded · Logistics Service Complaints Handling Specialist · Apply locations Asturias time type Full time posted on Posted 15 Days Ago job requisition id Job Description: · Axalta has remained at the forefront of the coa ...
Customer Support Specialist - Aller, España - Staff Domain Inc
hace 2 días
Descripción
Job Summary:
If you're passionate about supporting customers who have licensed the PowerHouse software applications, and committed to delivering exceptional service, we want you on our team
As a Customer Service Officer, you will be the 'go-to' person for listening, recording, testing and resolving customer issues and queries in addition to the IT helpdesk role you will also manage queries regarding current licensing, upgrades, access to new products and account enquiries.
You will work within a close-knit, experienced team where your skills will be vital in the successful management of all customer portals.
Job Description:
Customer Help Desk Support Accurately maintain customer interactions and account records within the internal Zendesk ticketing system and CRM
Respond to customer queries in a timely and accurate way, via phone, email, support ticket or chat, in accordance with Service Level Agreement
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Collaborate with the product team to resolve issues relating to product support.
Update internal knowledge base with information about technical issues and useful discussions with customers
Follow up with customers to ensure their technical issues are resolved
Produce weekly reporting for the senior executive team on adherence to response times, service levels and outstanding tickets
Customer Service Support Respond and resolve queries on customer accounts and billing
Respond and resolve queries on product training (provide access to resources)
Respond and resolve queries on upgrades and access to new products
Product Knowledge and Adoption Develop and maintain a thorough understanding of our products and services
Develop and maintain a thorough understanding of automation of services such as chat, AI, and knowledge base
Update and maintain product guides, online academy and knowledge base
Inform staff and customers about new features and functionalities
Facilitate product sessions for staff and customers to promote adoption and comprehension of products and services
Share relevant customer feedback with the team
Assist with other duties as directed by your manager
RequirementsProven work experience in a similar customer service/support role.
Technical experience in supporting software is an advantage.
Effective communication skills.
Good troubleshooting and multi-tasking skills.
Attention to detail and adherence to response times
Reliable and punctual
Desirable skills and qualifications:
IT certification, degree or diploma is desirable but not essential
Basic knowledge of HTML/CSS/JS would be an advantage but not essential
Additional Job Details:
Set-up and Location: Office-based (Ortigas, Pasig City)
Work Schedule: 12:00 PM-9:00 PM (AEST) | 10:00 AM-7:00 PM (PH Time)
Employment Type:
Full-time
All interviews and other hiring requirements are done virtually or through video calls or emails.
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