Team Lead Collections - Barcelona, España - Adevinta 2021

Adevinta 2021 Barcelona, España

hace 6 días

Descripción

We are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts. This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou) What you'll do:

Team Management: Lead, motivate, and develop a team of collection specialists to achieve targets and objectives.
Performance Monitoring: Monitor team performance metrics such as collection rates, aging of accounts receivable, and call quality to identify areas for improvement and implement corrective actions.
Training and Development: Provide ongoing training, coaching, and feedback to team members to enhance their skills and performance.
Strategy Development : Develop and implement collection strategies to optimize recovery rates while maintaining positive customer relationships.
Process Improvement : Identify inefficiencies in current collection processes and implement improvements to enhance effectiveness and efficiency. Set up controls and driving change through continuous process improvement.
Reporting : Prepare and present regular reports on collection activities, trends, and performance to senior management on a weekly, monthly and quarterly basis.
Customer Relations : Handle escalated customer inquiries and complaints, ensuring resolution to satisfaction.
Compliance: Ensure compliance with relevant laws, regulations, and company policies governing collections activities.

Who you are:

+7-10 years in Collections & experience as Team Lead
Manage all SLAs & KPIs and ensure efficient service delivery.
Experience with SAP / S4HANA for Order to Cash processes.
Collaborate with a cross-functional team (business functions & OTC FBP)
Knowledge about: Debit memos, manage rebates/discounts, credit notes/memos, dunning process, provisioning Bad debt, collections strategy, etc.
Drive Quality initiatives in the process to attain measurable positive results.
Fluent in English & Spanish
Experience in Jira management

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Team Lead Collections - Barcelona, España - Adevinta 2021

Descripción

Team Management: Lead, motivate, and develop a team of collection specialists to achieve targets and objectives.

Performance Monitoring: Monitor team performance metrics such as collection rates, aging of accounts receivable, and call quality to identify areas for improvement and implement corrective actions.

Training and Development: Provide ongoing training, coaching, and feedback to team members to enhance their skills and performance.

Strategy Development : Develop and implement collection strategies to optimize recovery rates while maintaining positive customer relationships.

Process Improvement : Identify inefficiencies in current collection processes and implement improvements to enhance effectiveness and efficiency. Set up controls and driving change through continuous process improvement.

Reporting : Prepare and present regular reports on collection activities, trends, and performance to senior management on a weekly, monthly and quarterly basis.

Customer Relations : Handle escalated customer inquiries and complaints, ensuring resolution to satisfaction.

Compliance: Ensure compliance with relevant laws, regulations, and company policies governing collections activities.

Who you are:

+7-10 years in Collections & experience as Team Lead

Manage all SLAs & KPIs and ensure efficient service delivery.

Experience with SAP / S4HANA for Order to Cash processes.

Collaborate with a cross-functional team (business functions & OTC FBP)

Knowledge about: Debit memos, manage rebates/discounts, credit notes/memos, dunning process, provisioning Bad debt, collections strategy, etc.

Drive Quality initiatives in the process to attain measurable positive results.

Fluent in English & Spanish

Experience in Jira management

Usuarios de profesión Team Lead Collections en Barcelona