Trabajos
>
Barcelona

    Client Technical Support Specialist - Barcelona, España - Benevity

    Benevity
    Benevity Barcelona, España

    hace 6 días

    Default job background
    Descripción

    Meet Benevity The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about.

    Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good.

    We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits.

    We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more

    As a Client Technical Support Specialist at Benevity, your mission is to ensure our clients can leverage our platform to its fullest potential through technical expertise, troubleshooting and configuration support.

    This role is essential for maintaining our leading edge in client satisfaction and technological advancement in the social impact space.


    What you'll do:
    Act as the primary contact for enterprise clients needing technical support with Benevity's software, including troubleshooting, configurations, and optimizing features Assist clients through intricate technical setups, ensuring smooth integration of Benevity's products into their existing systems and workflows Perform detailed analysis of client issues to pinpoint underlying causes and collaborate with internal teams to develop and implement effective resolutions Provide proactive recommendations on system configurations and enhancements to boost client program success and operational efficiency Keep thorough records of client interactions, technical issues, and resolutions to enhance the collective knowledge base for future support Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs What you'll bring: 1-2 years in a Client Support or Account Management role, with a proven track record of supporting enterprise-level (i.e. Fortune 100) clients in a technical and configuration capacity Possess a relentless dedication to delivering quality results for clients, demonstrating strong analytical skills to understand and articulate both client needs and solutions Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise manner A critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and Benevity's offerings Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management.

    Additional technical skills are highly regarded An insatiable appetite for learning, improvement, and innovation, always seeking to elevate your expertise and contribute to Benevity's evolving success High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environment A proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performance A motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insights Desirable: Experience with B2B SaaS software, passion for non-profits, and knowledge in community investment and employee workplace giving programs Discover your purpose at work We are not employees, we are Benevity-ites.

    From all locations, backgrounds and walks of life, who deserve more ...
    Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

    If the idea of working on tech that helps people do good in the world lights you up ..

    If you want a career where you're valued for who you are and challenged to see who you can become ...

    It's time to join Benevity. We're so excited to meet you.

    Where we work At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive.

    For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

    Join a company where DEIB isn't a buzzword Diversity, equity, inclusion and belonging are part of Benevity's DNA.

    You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

    We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

    That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

    Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to
    .

    #J-18808-Ljbffr
  • AkzoNobel

    Sales and Market Support Specialist

    hace 4 días

    AkzoNobel Barcelona, España

    Hemos sido pioneros abriendo un mundo de posibilidades para dar vida a las superficies durante más de 200 años. Como expertos en recubrimientos, hemos fabricado tantos que muy probablemente usted siempre se encuentre a tan solo unos pocos metros de alguno de nuestros productos. N ...

  • MartiDerm

    Commercial Support Specialist

    hace 4 días

    MartiDerm Barcelona, España De jornada completa

    MartiDerm, tú eres la fórmula · MartiDerm es una empresa líder en dermo-cosmética, destacando por la creación de la categoría de las ampollas. MartiDerm ha tenido un fuerte crecimiento desde 1952 y actualmente estamos en pleno proceso de transformación. MartiDerm se diferencia po ...

  • Hyperion Materials & Technologies

    IT Support Specialist

    hace 1 día

    Hyperion Materials & Technologies Barcelona, España

    Resumen del puesto · Su misión será dar soporte a las necesidades internas del departamento de IT. Las principales responsabilidades serán: · Gestionar de soporte comercial y IT dentro de Hyperion Focus: Operando dentro de los valores centrales y principios operativos de la organ ...

  • ADP, Inc.

    Senior Product Support Specialist

    hace 1 semana

    ADP, Inc. Barcelona, España

    ADP selecciona un Support & Q&A – Zadig payroll platform · Acerca de ADP: Somos un líder mundial en tecnología de recursos humanos que ofrece lo último en inteligencia artificial y aprendizaje automático para nóminas, impuestos, recursos humanos, beneficios y muchas más soluci ...

  • Amazon

    Account Health Support Specialist

    hace 6 días

    Amazon Barcelona, España

    Diese Stelle ist im Büro in unserer modernen Büroeinrichtung in Barcelona, Spanien, im Herzen des Technologiezentrums der Stadt, im @22 Viertel, Poblenou. Alle unsere Arbeitsstellen im Büro bieten zusätzliche Flexibilität von zu Hause aus zu arbeiten, bis zu maximal 2 Tage pro Wo ...

  • Mitek Systems, Inc.

    IT Support Specialist

    hace 5 días

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • Mitek Systems, Inc.

    It Support Specialist

    hace 2 días

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • Mitek

    IT Support Specialist

    hace 6 días

    Mitek Barcelona, España De jornada completa

    Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial in ...

  • Monta

    Customer Support Specialist

    hace 3 días

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 3 días

    Monta Barcelona, España

    Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experienc ...

  • All European Careers

    Senior It Support Specialists

    hace 6 días

    All European Careers Barcelona, España

    Senior IT Support Specialists - Relocation within Europe We're seeking enthusiastic and adaptable candidates, whoare eager to expand their horizons and gain unparalleled experience in adiverse international environment. This opportunity is ideal for those lookingto build a global ...

  • Monta

    Customer Support Specialist

    hace 3 días

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV cha ...

  • All European Careers, S.L.

    Senior IT Support Specialists

    hace 4 días

    All European Careers, S.L. Barcelona, España

    We're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicul ...

  • Monta

    Customer Support Specialist

    hace 4 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Webfleet Solutions B.V.

    Customer Support Specialist

    hace 1 semana

    Webfleet Solutions B.V. Barcelona, España

    With this position you will join a team of9 colleagues dedicated toBeneluxregion, based inBarcelonaand you will report to the Regional Team Leader. · You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and othe ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their offi ...

  • Monta

    Customer Support Specialist

    hace 5 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 5 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV char ...

  • Monta

    Customer Support Specialist

    hace 3 días

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 5 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels? · Are you motivated by working in a scale-up company mo ...