- As a Supervisor on our team, you will:
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent's training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers -
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German Sales Team Leader/ Supervisor - Valencia, España - Cross Border Talents
Descripción
Requirements
-- Are bilingual or proficient in German plus advanced level of English
Are talented to grasp a situation with many stakeholders and team members
Have excellent communication skills
Have previous experience
Can implement and manage change
Have a high customer care orientation
Poses project management skills
Are able to develop personal and profesional skills
Have IT knowledge and skills
Have business knowledge and are commercial drive
Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Have fun facing challenges and overcoming unbeatable obstacles
Benefits
-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
--Friends hunting (referral) bonus
-Great office location in Barcelona
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the International Mobility Program