- Conducting quality reviews to ensure adherence to established standards.
- Participating in calibration sessions with Call Center leadership.
- Identifying training needs and collaborating with the training department.
- Highlighting areas of improvement through QA reports.
- Auditing service results for compliance and consistency.
- Providing tracking and reporting of Quality Assurance metrics.
- Creating regular reports for management review..
- Fluency in English (both written and spoken).
- Additional language skills (French, Spanish, Italian, German) are a plus.
- Strong organizational, written, and verbal communication skills.
- Detail-oriented with the ability to work independently and as part of a team.
- Basic knowledge of Microsoft Office suite.
- Energetic and enthusiastic individual with a desire to grow within a company.
- No prior experience required – we will provide comprehensive training
- Passion for maintaining and improving service quality.
- Willingness to learn and adapt in a fast-paced environment.
- Permanent contract.
- Hybrid work model, with the possibility to work from home two days a week.
- Staff travel discounts from day one
- Office located in the beautiful City Centre.
- Amazing atmosphere, including a Game Room.
- Referral bonus system.
-
Quality Assurance Analyst
hace 1 semana
NN Group Madrid, EspañaNationale Nederlanden Individual Protection Solutions S.L is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. · We provide specialized services for the development and maintenance of insurance products for the different international Business Units fr ...
-
Sw Quality Assurance Analyst
hace 3 semanas
Fiability Solutions Madrid, EspañaSW Quality Assurance Analyst -60% Remote en hibrido. · According to an international project based in Tres Cantos (Madrid) we are looking for an experienced Software Quality Assurance Analyst with the following functions · Deploy software in Windows Servers APIs and Backend softw ...
-
Aml Quality Assurance Analyst
hace 3 semanas
Jobs for Humanity Madrid, EspañaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
-
Financial Crime Quality Assurance Analyst
hace 2 semanas
Ebury Madrid, EspañaEbury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. · **Financial Crime Quality ...
-
Aml Quality Assurance Analyst
hace 45 minutos
Binance Madrid, EspañaBinance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. · Are you looking to be a part of the most influential compan ...
-
Customer Service Quality Assurance Analyst
hace 1 semana
Western Union Madrid, España**Customer Service Quality Assurance Analyst** - Madrid, Spain** · Do you thrive on working in an environment where the customer is a top priority? Are you detailed oriented with a desire to achieve the best quality? Are you interested in joining a brand-new team, and a business ...
-
Quality Assurance Senior Analyst
hace 3 semanas
Santander Boadilla del Monte, EspañaQuality Assurance Senior Analyst · Country: Spain · **WHAT YOU WILL BE DOING** · **SBGM is looking for a **Quality Assurance Senior Analyst **, based in our Boadilla del Monte office.** · **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** · **Santander Back-Offices Globales Mayoristas ...
-
Assurance | Consultor Senior Market Risk Analyst
hace 3 semanas
PRICEWATERHOUSECOOPERS AUDITORES, Sociedad de responsabilidad limitada Madrid, España De jornada completaDescription · & Summary ¿Quieres formar parte de una de las Big Four más importantes del mundo? ¿Buscas dinamismo, retos y crecimiento profesional continuo? · En PwC tendrás la oportunidad de trabajar en una de las firmas más relvantes del panorama internacional, con oficinas en ...
-
Sw Quality Assurance Analyst
hace 3 semanas
Fiability Solutions Tres Cantos, EspañaAccording to an international project based in Tres Cantos (Madrid), we are looking for an experienced Software Quality Assurance Analyst. · Tasks · - Deploy software in Windows Servers, APIs and Backend software. · - Manage activity through Azure Devops · - Perform functional sp ...
-
Sw Quality Assurance Analyst
hace 3 semanas
Fiability Solutions Madrid, EspañaAccording to an international project based in Tres Cantos (Madrid), we are looking for an experienced Software Quality Assurance Analyst. Tasks · • Deploy software in Windows Servers, APIs and Backend software. · • Manage activity through Azure Devops · • Perform functional spe ...
-
Sw Quality Assurance Analyst
hace 1 semana
Fiability Solutions Madrid, EspañaAccording to an international project based in Tres Cantos (Madrid), we are looking for an experienced Software Quality Assurance Analyst. · Tasks · • Deploy software in Windows Servers, APIs and Backend software. · • Manage activity through Azure Devops · • Perform functional sp ...
-
Test Validation Analyst
hace 2 semanas
NLB Services Inc Centro-Madrid, EspañaThe Quality Assurance Analyst must be able to collaborate with team members during multiple phases of software development changes including, assisting in completion of requirements gathering, defining test cases, executing test cases, as well as reviewing work performed by other ...
-
Business Analyst
hace 1 semana
Hamilton Court FX Madrid, España**About us**: · Emporos Technologies Limited, a member of the Hamilton Court Group, is at the forefront of developing innovative financial solutions. We have built a state-of-the-art Treasury Management System (TMS) and are seeking a dynamic Business Analyst to join our ambitious ...
-
Team Lead, Quality Assurance
hace 3 semanas
Adyen Madrid, España**This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...
-
Quality Analyst with Dutch Language
hace 2 semanas
CONDUENT Madrid, España**About Conduent**: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an ...
-
Food Innovation Technologist
hace 3 semanas
Page Personnel España Madrid, EspañaThe Analyst, FIT is responsible for supporting the initiatives and strategic objectives associated with innovation plans for IBERIA as a region. · Responsible for supporting key business initiatives through the region including development and implementation of new products in a ...
-
Senior Information Security Grc Analyst
hace 1 semana
TUI Group Madrid, EspañaFlexible- Madrid, Spain- Barcelona, Spain- Lisbon, Portugal- Porto, Portugal- · - Remote- · - Permanent- · - Full Time- · hrsTUI Group is the world's number one integrated tourism business. The Security Domain is a global team within TUI Technology responsible for leading Informa ...
-
QA Engineer
hace 2 semanas
Axpo Group Madrid, España**Workload**: 100%** · Join Axpo Iberia as a QA Engineer and play a pivotal role in enhancing the quality of our software solutions. In this dynamic role, you'll be instrumental in identifying and rectifying bugs before launch, collaborating closely with developers and cross-func ...
-
Rhythmcare Business Analyst Intern
hace 3 semanas
Boston Scientific Corporation Madrid, España**RhythmCARE Business Analyst Intern**: · - Remote Eligible: Hybrid- Onsite Location(s): Madrid, M, ES**About the Role**: · You will join the RhythmCARE and will be supporting The Service Hub Teams (Technical Service, Remote Clinical Specialist & LATITUDE Support), you will contr ...
-
Financial Planning
hace 1 semana
Radisson Hotel Group, Madrid Office- Finance Madrid, EspañaIn line with the implementation of a corporate Food & Beverage (F&B) strategy the Business Analyst will support management in decision making processes by delivering plan/forecast/budget vs actual analysis, driving profitable growth, and supporting the F&B management to succeed i ...
CS Quality Assurance Analyst - Madrid, España - Ryanair
Descripción
Ryanair Labs – Ryanair's Technology Hub
CS Quality Assurance Analyst
Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers. The Ryanair platform has over 1 billion visits per year. By joining Ryanair, you will develop cutting edge tech solutions inside Ryanair, transforming aviation for Pilots, Cabin Crew & Ground Ops, as well as driving the tech experience for our customers on Europe's largest travel website
Ryanair Labs has more than 550 employees across our offices in Dublin, Madrid, Poland, and Portugal. Our plan is to continue to grow our IT Labs Team so we are always on the lookout for the best talent. Apply today for more information.
The Role
As a Customer Service Quality Assurance Associate, you will play a crucial role in collaborating with our Trainer and customer service teams to maintain and improve the quality standards of Europe's leading airline. This is an entry-level position, offering a fantastic opportunity to grow within a dynamic team.
The position will be based at our inner-city office in Madrid.
Your responsibilities will include:
Requirements
Experience Required:
Desired Skills/Experience:
Benefits
Apply Today and Begin Your Journey with Us