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    Customer Service Representative with French and English - Barcelona, España - CPM

    CPM
    CPM Barcelona, España

    hace 2 semanas

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    De jornada completa
    Descripción

    Our Client

    Our client is fully committed to improving the quality of life of our global community. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our consumers.

    We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

    We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.

    We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

    What you'll be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
  • You can help the clients, analyse their problems and offer them individual solutions
  • Offering an multichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embrace our company values and act as a brand ambassador

    • Requirements

    hat skills & experience you'll bring to us?

  • A fluent level of French with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

    • Benefits

    What do we offer?

  • Start date: 31 May 2024
  • Contract: Temporary 3 months (1-month probation period)
  • Full-time: 39 hours / week
  • Working days/Hours: Monday to Friday, 9:00 am - 6:00 pm.
  • Salary: 17,537.76 per year.
  • Bonus: 150€ Knowledge Bonus after the second month if no sanctions.
  • DKV Dental Insurance.
  • Holidays: 24 per calendar year
  • Hybrid model: 3 days per month from the office / training / events / meetings / rest from home.
  • Training: 3 weeks - Monday to Friday, 9:00 am - 6:00 pm from the office.
  • Office location: Barcelona (La Sagrera)

    • Who we are

    CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

    CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

    #wecare #wearecurious #weachievetogether

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